Job description
Receives calls from customers for service repairs. Secures customer authorization and applicable information as required.
Opens service work orders.
Responsible for all shop operations and tracking of all work orders.
Checks all work orders for accuracy, approves and forwards to appropriate office personnel (Service Manager, Service Administrator).
Records and maintains work log.
Enforces all safety policies/issues.
Follow-ups on service work orders, calls customers.
Ensures all employees know their job assignments by starting time.
Provides necessary technical advice to technicians to maximize repair integrity and minimize service warranty.
Participates in service meeting at the branch.
Reviews each employee annually with Service Manager to review his/her progress and job classification.
Makes recommendations annually to Service Manager for pay increases.
Ensures customer is kept up-to-date on the status of his/her work, including revised estimates.
Ensures the appearance and the condition of field service equipment, tooling, trucks, etc. is such that the company image is not impaired.
Maintains, tracks, and records truck, tools, service manual and safety item inventories.
Basic math skills required
Mechanical or construction trade experience
Must be very flexible with their daily schedule; accepting interruptions and repeated schedule changes. Must be capable of organizing work matched to skill level (experience) of personnel, locations of equipment, and needs of the customer.
High school degree or related equivalent required.
Physical Demands of the Position:
Place the corresponding letter next to each category. “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable. Indicate the appropriate weight where applicable. (ie: Up to 25 lbs., 26-50 lbs. or Over 50 lbs.)
O
Climbing
O
Balancing
O
Stooping
O
Kneeling
O
Crouching
O
Crawling
O
Reaching
F
Standing
C
Sitting
F
Walking
O
Feeling
O
Fingering
O
Grasping
C
Repetitive Motion
C
Talking
C
Hearing
O
Pushing
O
Pulling
O
Lifting
Environmental Conditions of the Position:
Place the corresponding letter next to each category. “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable.
C
The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature change.
N/A
The worker is subject to outside environmental conditions: No effective protection from weather.
N/A
The worker is subject to both environmental conditions: Activities occur inside and outside.
N/A
The worker is subject to extreme cold: Temperatures below 32 degrees for periods of more than one hour.
N/A
The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than one hour.
N/A
The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level
N/A
The worker is subject to vibration: Exposure to oscillating movements of the extremities of whole body.
N/A
The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to heat and exposure to chemicals.
N/A
The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.
N/A
The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.
N/A
The worker is required to wear respirator.
C
The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
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