Job description

BECOME A SERVICE REPRESENTATIVE!

A GREAT BENEFITS PLAN

• Health insurance – 50% paid for by the employer
• Opportunity to enroll in dental
• Vision, long term disability, short term disability & life insurance – 100% employer paid
• 12 days of PTO in the 1st year + paid holidays!

GREAT OPPORTUNITY FOR GROWTH

• We promote from within
• Performance is reviewed on an annual basis
• We service all of Central North Carolina, as well as areas surrounding Wilmington & Myrtle Beach
• Current office locations include Greensboro, Garner and Wilmington

WHAT YOU’LL BE DOING | THE ROLE

• The Service Representative will complete service-related billing/ordering, and communicate with the office staff as needed to efficiently resolve the issues presented to them.
• Effectively communicate interdepartmentally as needed.
• Our windows come with our toll-free number and a unique ID number on each one. Should a customer have any service issues that may arise, such as patio door adjustments or window maintenance questions, our Service Representative can help!
• Service Billing
• Ordering Service Parts
• Completing daily tasks in Enabled Plus and RForce computer programs

SKILLS

• 1+ years of Data Entry Skills
• 1+ years of Customer Service Skills
• Strong competence in Microsoft Office Software
• High attention to detail
• Excellent interpersonal skills and the ability to organize simultaneous tasks Strong Organizational abilities

THE RENEWAL BY ANDERSEN

Renewal by Andersen is the full-service window-replacement division of 115-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded with a mission to redefine the industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has seven company-owned locations, and over 100 independently owned “affiliates” across the United States.

Job Type: Full-time

Required to work Monday thru Friday - 8:00am-5:00pm

Starting pay: $18 per hour with a 90-day review

Must be willing to submit to a background check

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Data entry: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: One location

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