Shift Lead

Duties and Responsibilities

• Exhibit readiness to take responsibility of a shift by wearing a clean and wrinkle-free, uniform and showing up at the assigned time.
• Perform a walk-through of the store to ensure that the store is clean, ready, stocked, etc. for business.
• Supervise and work with team members to ensure that the store operates with proper guest service, product quality, food handling, sanitation, safety, and security guidelines.
• Accountable for all cash handling and ensure funds are properly secured.
• Ensure proper labor laws are adhered to including schedules and breaks.
• Complete all opening and closing duties and all appropriate checklists.
• Complete accurate shift and daily paperwork using the POS system.
• Maintain adequate prepped product for the shift and if product is not available, make sure product is available.
• Handle emergencies, guest complaints, equipment problems, product shortage, and team member problems as per the company standards and procedures.
• Communicate any shift problems to immediate supervisor.
• Train and develop team members on assigned shift as directed by immediate supervisor.
• Travel to the bank to make deposits, pick up change, and deposit slips.
• Supervise and operate the store independently if needed in the absence of the Store Manager for prolonged periods of time (e.g., vacations).

Qualifications/Requirements

• Team player with a high energy, a positive attitude, and great customer service skills
• Must be able to be punctual and maintain an assigned work schedule
• Must be able to follow and understand the importance of procedures
• Regularly required to stand and walk and reach with hands and arms
• Occasionally required to bend, stoop, kneel, or crouch
• Must be able to perform cleaning duties (wiping tables and equipment, sweeping, and mopping)
• Must be able to lift and/or move 50 pounds
• Must have prior experience in a similar role