Job description
About Us
We deliver the world’s best coffee. Farmers, employees and guests are collaborators in our effort to create a memorable and enriching coffee experience. We are not afraid to ask questions, to try new things, and to admit that we are constantly learning. We strive for innovation and improvement. We know that extraordinary coffee is not the result of chance, but the product of hard work, skill, curiosity, and an unyielding commitment to quality.
We work each day to change the way the world understands and experiences coffee, elevating a daily ritual into a culinary experience. We celebrate coffee’s agricultural origins and the dedicated professionals who devote their lives to coffee. We embrace our responsibility to create positive change in the world. We use extraordinary coffee as our tool. We challenge traditional beliefs to create economic opportunity. We are stewards of the earth and advocates for our values of diversity, inclusion, and equality.
The Retail Shift Lead assists the Assistant Manager and/or Retail Manager with certain aspects of the coffeebar’s daily operations. The Shift Lead oversees the operations of the coffeebar and demonstrates outstanding hospitality skills through the execution of high quality beverages, guest engagement, excellent product knowledge and superior barista skills.
Leadership and Operation Responsibilities
- Support, demonstrate, and ensure proper store procedures from all staff, to include cash handling, attendance, product standards, and all other operational best practices
- Adhere to all company policies and protocols, both behind the bar and at the front of house, while maintaining a clean and organized workspace so fellow team members can locate resources and products quickly
- Ensure that the company’s brand is properly reflected by keeping a well maintained, clean, well-organized and stocked coffeebar
- Uphold the company’s standards regarding merchandising, inventory and rotation of store products
- Placing and receiving orders for the coffeebar, including CRW and outside vendors
- Responsible for the opening and/or closing of the coffeebar and all associated protocols
- Adhere to company financial policies to include: verifying the starting amount at drawers, coordinate smooth transitions with cashiers, issue refunds, voids, exchanges, complete Progressive Corrective Action (PCA) forms for overages/shortages, access safe, petty cash and drawers as necessary, calculate and distribute tips
- Maintain accurate records and paperwork including daily sales results, inventory and cash drawer reconciliation
- Lead by example; submit a formal report on an infraction, when warranted, including tardiness, misconduct, out of dress code, customer complaints.
- Offer relevant, thoughtful ideas and suggestions for improving operations
- Ensure adherence to the company’s dress code, as well as all health and safety requirements
- Maintain necessary food handler’s permit, according to state and local guidelines
Drink Quality and Education Responsibilities
- Prepare and serve coffee and tea beverages that adhere to the company’s freshness and quality standards ensuring that they consistently reflect the company’s recipe and presentation standards
- Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers
- Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
- Educate customers and staff on all coffee and teas carried
- Assist in the training and development of new staff
Guest Engagement
- Ensure guests are warmly received and welcomed; engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner
- Respond to questions, orders, and concerns with patience, confidence, and professionalism
- Engage guests about their drink preferences and tailor suggestions accordingly
- Facilitate easy dialogue with customers regarding other product offerings, including whole bean coffee, tea, complementary food offerings, merchandise, as well as any current promotions
- Handle all standard guests complaints/issues. If escalation is required, reach out to the coffeebar manager/assistant manager or area manager.
Coffeebar Initiative Responsibilities
- Participate in store-wide profit initiatives
- Offer strategic input or suggestions as to how to increase store profitability
- Demonstrate initiative with routine tasks
Education and/or Experience
- High School Diploma or General Education Degree (GED) preferred
Qualifications
- Service - Ability to maintain a pleasant disposition and sense of urgency with helping guests
- Passion - Demonstrate a passion for coffee and tea
- Cooperation - Capability to interface and maintain effective relationships with co-workers and guests
- Initiative - Ability to assess and initiate solutions or tasks to complete independently.
- Adaptability - A logical and methodological approach to problem-solving
- Flexibility - Ability to multi-task in a highly demanding, stressful environment
- Hospitality - Maintain a calm demeanor during periods of high volume
- Leadership - Ability to lead successfully and communicate clearly, honestly, and promptly
- Communication - Professional, respectful communication. Communicate effectively with others, including giving and receiving feedback on the quality of services
- Resourceful - Ability to use available resources to answer questions
- Presence - Maintain regular and consistent attendance and punctuality
- Procedural - Strong cash handling skills
Language Skills
- Ability to read and speak English proficiently; understanding of Spanish is helpful
Physical Demands
- Ability to work eight (8) hours each day while on your feet
- Occasional lifting and/or moving of up to 50 pounds
- At times, may require more than 40 hours per week to perform the essential duties of the position
- Fine hand manipulation (keyboarding and register).
Compensation & Benefits
- $17.18 hourly, plus tips
- 401k / Company Match
- Paid Time Off
- Paid Holidays
- Paid Sick Leave
- Medical, Dental, & Vision Insurance
- Long and Short-Term Disability Insurance
- Life Insurance
- Employee Assistance Program
- Commuter Benefits
- 1 Free Bag of Coffee Every Week
- 25% discount on merchandise, tea, food, bottled drinks, Special Selection, LR and Reserve Coffees
Intelligentsia Coffee, Inc is an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our communities. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Intelligentsia is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 312-521-7957 or via email at pc@intelligentsiacoffee.com
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