Job description

We are seeking results-driven, customer-focused candidates for the Service Lead (Key Holder) position. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. They are visionaries who help us create a compelling, and ever changing store experience that makes Lolli & Pops the preferred destination for our community’s candy needs.

Service Leads have the following responsibilities:
 Help drive store-level financial and operational results by monitoring the store’s key performance indicator (KPI) targets and taking appropriate action to achieve store targets

 Keep team focused on guest engagement, suggestive selling, sampling and sharing product knowledge

 Maximize the sales performance of the team through product knowledge education, coaching selling skills and leading by example Assist in training, developing and motivating team members

 Assist the chief purveyor with paperwork, ordering, inventory management

 Maintain visual and merchandising standards and ensure store cleanliness

 Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members

 Be a champion of Lolli & Pops inside and outside of the store

While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams:

 Exceptional interpersonal skills – you are energized by working with people, both guests and your team

 A bias towards actions – you do not hesitate to roll up your sleeves and do whatever it takes to get the job done

 The desire to be coached and mentored – you see potential in yourself and enjoy growing that potential

 An eye for detail – you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference

 The desire to problem solve – you like finding problems and fixing them

 The ability to multitask – you can prioritize and execute at many different tasks each day

 A positive attitude and fun-loving spirit – you are an optimist who freely embraces your inner child and enjoys having fun while you work

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