Job description

Job Description

Job Group: Retail Store Support Job Number: 50018175
Job Family: Operations FLSA: Non-Exempt
Job Subfamily:Retail Store Partners

Job Location: United States

Job Title: shift manager

Job Summary and Mission

This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks
Experience for our customers and partners. The shift manager provides guidance and oversight of store operations with direction from the store manager during his/her assigned shift. The majority of time is spent ensuring customer satisfaction and product quality. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Leadership

- Communicating goals for the work group, and modeling how we work together:

- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to established standards and to set a positive example for the store team.

- Displays a customer comes first attitude by delivering legendary customer service.

- Implements and communicates company program plans to store team in order to meet operational and organizational objectives.

- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

- Delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations with input and guidance from store manager.

- Provides coaching and direction to the store team to take action and to achieve operational goals.

- Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.

- Provides input to the store manager regarding opportunities for coaching to the store team to achieve operational goals.

- Applies problem solving framework to identifying and solving store problems appropriately.

Planning and Execution

- Works with store manager to help inform and develop strategic and operational plans for the work group, managing execution, and measuring results:

- Accountable for store operations while managing a shift

- Provides input into store staffing levels and decisions to ensure partner development and talent acquisition to achieve and maintain store operational requirements.

- Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure understanding.

- Communicates regularly with peer team and store manager about operational issues, observations, insights, and suggestions. Communicates and behaves in a way that promotes a unified store management team.

Business Requirements

- Executing functional responsibilities

- Develops understanding of all operational tools, systems and processes to plan for and achieve operational excellence in the store

Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:

- Communicates observations, actions, outcomes, and follow-up items to store manager and shift manager peers on a regular basis

- Develops and maintains positive relationships with shift manager peers by understanding and addressing individual motivation, cultural nuances, needs and concerns.

- Ensures partners adhere to operational compliance requirements.

- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition

- Develops effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.

- Maintains regular and consistent attendance and punctuality.

Summary of Experience

Years
- Customer service and retail experience (2 years preferred) 1
- Experience directing the work of others (1 year preferred) 1

Required Knowledge, Skills and Abilities

Strong operational skills; ability to manage store operations, including multiple situations in a fast-paced environment, independently

- Ability to manage resources to ensure that established service levels are achieved at all times during assigned shift

- Strong supervisory, teambuilding, and leadership skills, with the ability to coach and mentor others
- Ability to deliver customer service that meets or exceeds customer needs
- Effective interpersonal and communication skills
- Organization, planning, and prioritization skills
- Strong problem-solving skills
- Ability to handle confidential and sensitive information
- Proficiency using Microsoft Office, store computer systems and programs

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Core Competencies

Puts the Customer First: Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.

Works Well with Others: Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.

Leads Courageously: Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

Develops Continuously: Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.

Achieves Results: Understands what drives overall business success and is accountable to prioritize and deliver quality results.

Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.

All Starbucks Job Descriptions are confidential and proprietary, and are to be handled in accordance with the Starbucks Standards of
_ Business Conduct. Accordingly, job descriptions cannot be shared with individuals outside of the company without the written permission of the director Compensation, Starbucks Coffee Company. _

Job Description Effective Date: 01/03/2013

Job Types: Full-time, Part-time

Pay: $19.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year

Restaurant type:

• Café
• Coffee shop

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Foxborough, MA 02035: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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