Job description

Raymond West is looking for a dynamic Shop Lead to manage and direct service repair shop operations. Convey and maintain the company vision and culture. Responsible for coordinating all operational activities associated with a specific function within the assigned department. The Shop Lead is also responsible for assisting shop manager with day-to-day activities of the shop. Ensuring timely completion of new installs, rental requests and used sales. Will also be responsible for ensuring safety procedures are followed at all times.

Raymond West Intralogistics Solutions is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Assists in the supervision of several employees as direct reports.

Duties and Responsibilities:
Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

Assign and supervise the operational activities within the Shop department.

Determine work procedures and expedite workflow

Issues instructions to staff

Troubleshoot and resolve problems

Arrange schedules and set priorities for staff

Communicate processes and procedures to internal and external constituents

Train and coach staff on process and procedures

Assist in the overall direction of the department; may serve as member of various committees.

Conduct performance evaluations for direct reports

Manage employee’s timecard utilizing the company’s Time and Attendance system

Assists shop personnel to help achieve Shop goals

Direct and prepare reports for Shop Senior leadership

Participate in Company or Department projects

Ensure employees and team are following all Company Policies

Works closely with other departments and communicate with all levels of employees, customers and Manufacturers both verbally and in writing

Demonstrates drive and initiative

Maintains a professional attitude in all matters

Must be able to manage time efficiently

Responsible for a non-supervisory workforce

Manage and direct service repair shop operations.

Maintain and drive the 5/S and RLM culture in the company.

Review all Shop quotes for accuracy and profitability

Create and issue Shop Quotes in a timely manner

Review problem work orders, prices, part numbers, and reworks.

Handle customer concerns and complaints

Monitor and supervise all Shop work as it pertains to shop jobs.

Follow all renewed standards for inspection, quoting, repairs, paint, final and QC.

Work with Shop Manager and Sales reps to solve issues.

Work with Parts Department to maintain proper parts flow in a timely fashion

Monitor compliance of shop procedures.

Coordinate monthly safety checks and Weekly 5S audits.

Review prospective shop warranty work orders before sending to the Warranty Administrator.

Maintain the service repair shop's reputation for excellent service and professionalism.

Complete quality control check out sheet for every job.

Maintain and enforce quality control.

Required Skills/Abilities:
Excellent Written and verbal communication skills

Excellent Organizational Time Management skills

Must be able to perform duties under minimal supervision

Proficient in Microsoft office Suite and similar software

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to speak effectively before groups of customers or employees of an organization.

Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments

Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required’

Familiarity with all products serviced by the Service repair shop.

Willing to attend seminars and classes to update/improve various skills

Capable of making sound decisions.

Capable of communicating with people and customers at all levels

Sound working knowledge of basic A.C. and D.C. electricity, SCR, simple guide and internal combustion engines.

Sound working knowledge of hydraulic systems.

Sound mechanical abilities.

Able to operate motor vehicles and forklifts

Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.

Current, valid, unrestricted Class C California driver license

Education/Experience:
Minimum Education and Experience: Determined by position

High School diploma or General Education Degree (GED).

2 years minimum related experience and/or training; or equivalent combination of education and experience.

Must have completed the Raymond Technical Primer

Must have completed the RW Scheduled Maintenance Primer

Physical Requirements:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is non-Sedentary
May require the ability to walk, stand, reach with hands and arms, sit stoop climb, push, pull and heavy lifting.
Repetitive use of fingers, wrists, and hands for typing word processing
Must be able to verbally speak and hear with or without aid to utilize heavy phones with customers, vendors, and co-workers
Occasionally may require the ability to lift push, pull or move up to 50lbs
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Occasionally exposed to moving mechanical parts, fumes, or airborne particles, toxic, or caustic chemicals, outside weather conditions and risk electrical shock
Noise level is moderate

Pay Range:
$25.50 - $37.50

RW provides competitive, medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com . Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We are a drug free company.

The above statements are intended to describe the general nature of the level of work being performed by the person assigned to this position. Essential duties and responsibilities are intended to describe those functions that are essential to the performance of the job under the Americans with Disabilities Act (ADA).

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

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