Job description
Headquartered in Phoenix, Integrated Medical Services is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.
Integrated Medical Services, Inc. is currently searching for a professional, compassionate and knowledgeable individual to fill the position of The Site Manager or our Cardiology ancillary departments located in Avondale, including Front Office, Back Office, Call Center, and Scheduling. This position will be responsible for leading the team to maximize efficiency and patient and provider satisfaction. The Site Manager will establish best practices and standards for operational excellence and ensure demonstration of the IMS mission, vision and values in the work performed.
**Healthcare experience required
Responsibilities:
- Oversees, plans, and coordinates various operational aspects of the call center functions
- Responsible for oversight of the office as it relates to your areas of responsibility to include the physical space and associated tasks.
- Management of customer relationships and patient experience.
- Ensure knowledge on what resources are for employees and communicating them as needed.
- Provide support to all staff, helping to resolve problems and find solutions as needed.
- Ensure performance accountability for clinic site performance.
- Oversees department operations to develop and maintain efficient and consistent registration, patient flow and discharge processes to enhance patient satisfaction and physician productivity.
- Regular communication and meetings with subordinates and other necessary leadership.
- Lead customer service and patient experience initiatives in partnership with Director of Quality.
- Oversees office maintenance and is responsible for submitting tickets to building managers as needed to ensure office is running smoothly.
- Maintain professionalism and strict confidentiality with all materials and discussions.
Requirements:
- Exceptional oral and written communication skills.
- Excellent organizational skills.
- Demonstrated ability to interact effectively with peers and subordinates of all levels.
- Computer skills in the Microsoft environment: Outlook, Word, Excel.
- Demonstrated experience in office management operations.
- Recognizes possible solutions to problems and is able to explain issues and propose solutions.
- Maintains customer confidence and protects operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
Education and Experience
- Healthcare Experience Required
- Associate Degree or higher in any study
- 2 years of support leadership experience
- Advanced level in all Microsoft Office Products
- Direct experience leading and managing teams through direct oversight as well as influence to accomplish goals.
- Experience working within EHR systems to understand data reporting available and expertise in best practice workflows within systems.
- Expert knowledge of practice operations and ability to address inefficiencies in operations.
- Ability to create review and communication performance reviews for all staff reporting to you.
Joining Integrated Medical Services is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!
You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.
*IMS is a tobacco-free work environment*
IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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