Job description
About Us:
At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Responsibilities:
Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?
We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.
How will you affect the business?
What skills will make me successful in this role?
Preferred:
#LI-LB3 Additional Information:
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
We believe that all persons are entitled to equal employment opportunity and do not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, we will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by
The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.
We are seeking a
Small Business Client Service Manager I to join our growing team in our small business division.
Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?
We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.
How will you affect the business?
- Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
- Secure existing business and drive the sale of additional services and lines of coverage.
- Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.
- Guide your team members in addressing a client’s risk management needs through consultative conversations.
- Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development. Conduct periodic audits to ensure your compliance to standards and service level. Maintain accurate client and policy data and documents within your Gallagher system.
- Use Gallagher's technology to improve productivity and quality.
- Effectively manage multiple competing priorities.
What skills will make me successful in this role?
- Ability and desire to provide results Develop professional relationships with your internal and external partners
- Effective communication
- Utilize your resilient and adaptable mindset in the face of shifting priorities
- Eagerness to collaborate with all Gallagher teams and employees.
Required:
Bachelor's degree with 1+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience.- Property & Casualty Insurance License
- Proficiency in Microsoft Office
- Infrequent out of town travel required.
Preferred:
- Agile work location based out of Louisville, Kentucky or Gainesville or Rome, Georgia (ATL)
#LI-LB3
Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
We believe that all persons are entitled to equal employment opportunity and do not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, we will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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