At a Glance:

This position is based in Portland, Oregon and work is performed in a hybrid environment.

Our US Social Community Engagement Team is growing and with this comes the exciting opportunity to join us! Our goal is to convey a compelling message through our social media channels. Exploring new community platforms and connecting with our fans is at the heart of our work. We’re a team that supports each other, questions the status quo and aims to constantly improve how our brand shows up for their online community. We strive to turn every interaction into an experience with the ultimate mission: to ignite the human spirit through movement.

As a Social Engagement Coordinator, you ensure that On’s online community is happy while developing an authentic social presence that stands out amongst the noise. You will be the first point of contact, responsible for inquiries via platforms like Facebook, Instagram and Twitter. During your day, you’ll work with our CRM and ERP systems to assist our customers, sharing back consumer insights and social trends.

Your Team:

As part of the Social Community Engagement team, you'll work in a collaborative team environment, often interacting with various teams around the globe (e.g. Berlin, Zurich, Australia, China, and more). The heart of our team is to live by On's spirits, establish camaraderie and inspire our community to dream big – ready to help every step of the way. Dedicated to delivering the wow, we create moments that display our support and go beyond expectations.

Your Mission:

• You respond using On’s tone of voice to customer service and community management inquiries, primarily on Facebook, Instagram and Twitter
• You are confident working with our D2C Customer Service team to find an answer for various customer inquiries
• You understand our key Marketing objectives and translate them to resonate with our community
• You forward customer feedback to the corresponding teams (e.g. Customer Experience, Ecom, Content Team) and recommend action steps following your learnings
• You work closely with the Content Team to identify engagement opportunities across our social channels
• You connect with other teams within the company to keep yourself up to date with On’s happenings (e.g. product launches, campaigns, events)
• You will help out with other customer review platforms, such as Google My Business to build trust and manage our community’s feedback

Your Story:

• 1-2 years experience in a customer service facing role, ideally experience providing customer support via social media
• You have a strong interest and affinity for Social Media as well as for sports and lifestyle. Experience with Sprout Social, Salesforce or other CRM tools is a plus.
• Ability to multi task across systems and various internal information sources
• Always keeping the customer needs front of mind and passionate for creative solutions
• You have a team-player mindset and the ability to excite others about our mission
• You support the team by looking for daily positive engagement opportunities, reviewing responses and thinking about how On can show up next.

What we offer:

We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual strives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields.

If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.