Specialist-Information Services (IS Infrastructure Operations)
Job description
Overview
Build your career with IU Health! We have an exciting opportunity available for a Service Desk Specialist to join the IS Infrastructure Operations team at our Indianapolis Location .
The Service Desk Specialist provides first-level computer and system support over the phone, self-service portal, and e-mail for problem management and resolution as well as requests for IS service delivery. Assesses each customer request and either resolves the requests or forwards them on to the appropriate IS support representative. Monitors performance of the production network, systems, and infrastructure. Identifies trends leading to problems; proactively takes action to initiate immediate problem management activities. Provides problem and event coordination, notification, escalation, and resolution within the IT infrastructure.
At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as training, leadership development, promotion opportunities and cross training development. We offer a comprehensive benefits package designed for you, which includes Medical-Dental-Vision, a matching 401K, PTO, tuition reimbursement program, wellness program, and more!
- High School Diploma required.
- Bachelors preferred.
- 0 to 2 years experience in computer operations and software principles required.
- A+ Certification preferred.
- Requires the ability to work any shift or day as needed by management.
- Previous Phone support experience preferred.
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