ABOUT US

Join our team in Farmington Hills, MI and enable a longer, active life. This facility is climate-controlled and focuses on plasma spray coating for spine and large joint orthopedic implants. As a member of our team you can go from making ends meet to making a living - we offer a community environment, training, internal growth opportunities', tuition assistance, opportunity to earn overtime and more.

SHIFT

A BRIEF OVERVIEW
The IT System Admin Specialist will be part of a team that is responsible for administration, analysis and support activities primarily for our Detroit, MI and Chelsea, MI sites. This includes Microsoft Active Directory, identity & access management, windows server and desktop operating systems, DNS/DHCP systems, file/print management systems, messaging and telephone systems, systems monitoring/management, and other technologies.
WHAT YOU WILL DO

• Investigate user problems, identify their sources, determine possible solutions, test and implement solutions.
• Responsible for the installation, configuration, operation and on-going maintenance of the technical environment.
• Take ownership of problem management and prioritize remediation of issues according to business needs.
• Work with end-users to advise and assist with IT issues in the customer environment.
• Work with vendors on the implementation for on-premises installations of software.
• Participate in after-hours support for the production environment, including on-call support. This will include supporting upgrades or troubleshooting activities that must take place outside business hours.
• Provide direct support in daily network and systems operations including the evaluation of system utilization, monitoring response time, and primary support for detection and correction of operational problems.
• Set up test environments, advising on impacts to the application of patches, updates, security vulnerabilities, etc.
• Provide technical support and coordination with technical support to assist with troubleshooting and work to solve technical and operational problems.
• Document issues and resolutions for future reference.
• Maintain Office 365 functionality including Exchange, SharePoint, PowerBI and Teams.
• Handle escalations from Tier 1 support.
• Provide user training and support internal applications.
• Maintain workstations, printers, and networks across multiple locations.
• Install, configure, maintain and troubleshoot all other computer related systems, devices and equipment.
• Maintain and review security policies.
• Remain abreast of computer technology and trends and inform supervisor of potential improvements in the system.
• Travel occasionally to all Orchid locations as necessary and work outside of regular hours as required.
• Advocates for the health and safety of self, co-workers, customers, and the community.
• Support quality and compliance by adhering to all procedures, work instructions, and forms per the Quality Management Systems (QMS).
• Completes all required training.

EDUCATION QUALIFICATIONS

• High School Or Equivalent (Required)
• Associates of Science (A.S) (Preferred)

EXPERIENCE QUALIFICATIONS

• 2+ Years of related experience (Required)

KNOWLEDGE & SKILLS THAT ENABLE SUCCESS

• Problem Solving - Working Experience
• Statistical Analysis and Measurement - Working Experience
• Project Management - Basic Knowledge
• Interpersonal Communication - Basic Knowledge
• Communication - Working Experience
• Active Learning - Working Experience
• Accuracy and Attention to Detail - Working Experience
• Customer Support - Basic Knowledge
• Computer Knowledge - Extensive Experience
• Application Delivery Process - Extensive Experience

PHYSICAL DEMANDS

• Must be able to remain in a stationary position - Constantly
• Must be able to communicate and exchange information with others - Constantly
• Must be able to perform tasks that require repetitive handling/adjusting/inspecting/positioning of items and equipment - Frequently
• Must be able to distinguish and detect information such as writing and defects - Constantly

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

WHAT WE OFFER

• Opportunity to work in a growing company
• Ability to help people live a longer, more active life
• Comprehensive benefit package
• Ability to work in an organization that values:
  • Integrity First: We do the right thing
  • Teamwork: We are one Orchid
  • Results: Our results matter

ADDITIONAL REQUIREMENTS

• Candidates offered employment may be required to submit to a pre-employment background check and pre-employment drug-screening based on position requirements
• Candidates must be able to provide proof of eligibility to work in the United States through eVerify

EOE, including disability/vets

Orchid Orthopedic Solutions only pays fees for solicited presentations of job seekers submitted through our preferred vendor job board by recruiters, employment agencies, or other parties.