Job Description

SUMMARY

Supervises Sportsbook operations and teams on assigned shifts. Directs and coordinates activities involved in operation of the Sportsbook to provide service to guests. Resolves team member and guest disputes. Complies with policies, procedures, and internal controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Complete understanding and demonstrated knowledge of Sportsbook terminology, wagering menus, and odds.
• Directly supervise Sportsbook Attendants on assigned shift.
• Responsible for team member adherence to departmental policies, operating procedures, directives, and regulations.
• Assist department Sportsbook Shift Supervisors in all aspects of performance management of department team members.
• Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner.
• Supervise the operation of the Sportsbook and related gaming equipment during assigned shift.
• Review reported transactions of unusual or suspicious wager activity.
• Supervise team member development and review training needs for team members.
• Provide and demonstrate positive communication skills with every guest and team member.
• Stay informed of changes in the casino environment to best serve the objectives of the department.
• Be knowledgeable about player events, marketing promotions and services/amenities throughout the property.
• Provide witnessing/authorizing signature for taxable payouts as described by department policies; participating in verifications and payouts of winning wagers.
• Perform duties in a safe manner; report any potential safety hazards.
• Resolves, or attempts to resolve, guest and team member disputes.
• Perform the service functions of exchanging currency, redeeming payout tickets, helping in dispatch or assisting Sportsbook Attendants with service calls, and conducting pre-shift meetings as needed due to business demands and volume.
• Ensures Sportsbook team members are licensed by TGA and subject to compliance with Tribal Internal Controls and General Regulations in addition to these standards.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIREMENTS

• Must be at least 21 years of age.
• Must have prior customer facing experience; preferably in high volume/traffic setting.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word).
• Experience in Sportsbook, or other casino floor department.
• Money handling experience.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED) required
• Minimum of one (1) year of related experience and/or training.
• Minimum of one (1) year previous supervisory experience.

SUPERVISORY RESPONSIBILITIES

Directly supervises Sportsbook Attendants. Manages work procedures and expedites workflow. Provides coaching and counseling to team members. Demonstrates sound judgement.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in on-on-one and small group situations to guests, clients, and other team members of the organization.

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

CERTIFICATES, LICENSES, REGISTRATIONS

Washington State Gaming Class III License.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is frequently required to stand, walk, and talk or hear, bend, twist and reach. The team member is occasionally required to use hands to handle or feel objects. The team member must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and distance vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member may be regularly exposed to second hand smoke. The noise level in the work environment is usually moderate to loud.

Company Description

Swinomish Tribe, a community of Coast Salish peoples, are descendants of groups and bands originating in the Skagit and Samish River valleys; the surrounding coastal areas; and islands, including Fidalgo, Camano, Whidbey, and the San Juan Islands.

Located on the pristine Washington coast, the Swinomish Casino & Lodge is owned and operated by our tribal community. We started as a small bingo operation in 1985. In 1990, we began negotiations for a gaming license, and a Compact was signed with the State of Washington in December of 1992. We chose to build the casino next to our acclaimed Bingo Hall. The construction was completed, and the Casino opened its doors to the public on July 15, 1994.

Over the years, the company has grown, but its philosophy and commitment have always remained the same: to be the friendliest casino in the area with outstanding customer service and to provide guests a luxuriant, state-of-the-art experience while maintaining and upholding the cultural identity of the Swinomish Tribe. Today, we are proud to be one of the leading employers in the Anacortes area.

Swinomish Casino & Lodge is a full-service entertainment destination including a 98 room luxury lodge, 9,000ft² multipurpose Wa Walton Event Center, and casino featuring Las Vegas style gaming. We have 900 of the latest slot titles and table games including Blackjack, Craps, Roulette, and Pai Gow

Benefits

Full Time Team Members enjoy excellent benefits including:

• Medical insurance as low as $10 Per Month
• Free Dental and Vision coverage
• $10,000 Life Insurance and AD&D Coverage
• 401K
• Employee Assistance Program
• Flex Time Off
• 13 Paid Holidays
• Discounted Meals