When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment.

We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement. This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.

Life Takes You Places! Are you ready to join us?

The base salary range for a Sr. Business Analyst-SLD Underwriting & Implementation is $65,900 to $118,600. Actual salaries will vary by geographic location and are based on factors such as candidate’s qualifications, experience, skills, and competencies. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.

What We Offer You:

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce
• Outstanding and affordable benefits package including Medical, Dental, Vision, and company HSA contribution
• 401(k) with a 6% match that is fully vested from day one
• PTO provided on date of start plus 11 paid holidays
• Inclusion Council and Employee Resource Groups
• Personal and Career Development Learning Resources
• Recharge Days and Volunteer Time Off
• Tuition Reimbursement
• Wellness Program
• Employee Assistance Program
• This is a remote position.

Business Analyst, SLD Underwriting & Implementation Overview

• Performs data mining to support profit and loss initiatives. Supports the underwriting and implementation teams by creating and analyzing reports.
• Coordinates with underwriting and implementation management and staff to develop project requirements, testing, and implementation strategy with key stakeholders to meet business expectations.
• In this role, the Business Analyst will become familiar with underwriting and implementation services processes to support workflow efficiencies and process improvements.
• Manage and oversee key underwriting and implementation projects. Partner with underwriting and implementation management to ensure project deliverables meet deadlines. Establish and maintain implementation and underwriting process, training, and refresher courses.

Essential Duties

• Reporting and Analytics: Accountable for the timely and accurate production of underwriting & implementation analytics, including but not limited to profit/loss, quote and sold progress, and department service statistics. Regularly measure and communicate program performance to leadership. Performs underwriting quality review audits and reports results to management and underwriters. Supports overflow needs for the ISM quality review backlogs. Provides executive-level reporting on key accounts and quote activity and provides Partners and Agency Executives with predictive modeling reports. Performs new case premium audits.
• Operational Support: Responsible for designing and creating documentation for underwriting and implementation projects. Updates management on project progress, gaps, and timelines. Evaluate, recommend, and implement continuous improvement of workflows. Maintains and updates departmental document for model audit and business continuity. Creates and maintains departmental dashboards for underwriter and implementation service progress.
• Training Programs: Develops, maintains and provides training material and FAQs for underwriters and implementation service managers. Proactively track deliverables and report out status to underwriting and implementation leadership, as needed.

Required Knowledge, Skills, and Abilities

• Must be able to work with and form strong collaborative relationships with external and internal business partners.
• Motivated and innovative, seeking out opportunities to improve or enhance existing processes.
• Basic knowledge in information gathering, planning, and organizing methods and principles.
• Excellent communication and interpersonal skills, including the ability to address a wide range of audiences.
• Advanced MS Office Word, Excel, PowerPoint, Visio, and Project skills.
• Motivated self-starter with the ability to prioritize workflow, multi-task, and maintain attention to detail within time constraints.
• Ability to work independently on multiple tasks in a fast-paced environment.
• Ability to think critically and problem-solve.
• Knowledge of information gathering, planning, and organizing methods and principles.
• Ability to prioritize workflow and maintain attention to detail within time constraints.
• Ability to synthesize data from divergent sources and create a final product with a consistent voice, look, and feel.
• Proven analytical and problem-solving experience.
• Experience working in a team-oriented collaborative environment.
• Successful participant with large projects.
• Ability to document the scope of a large project.

Required Education and Experience

• Bachelor's degree in a related field or equivalent work experience
• 5+ years of business process analysis and improvement experience.
• 5+ years of experience mining data and creating reporting.
• Strong knowledge of the insurance industry and/or business-related operations and processes.
• Or equivalent military experience.

Preferred Education and Experience

• Experience with process mapping/process documentation
• Life, Disability, and/or Supplemental product industry experience
• Experience creating Salesforce reports
• LOMA Certification
• HIAA

USAble Life employees are required to be fully vaccinated against COVID-19 as a condition of employment unless an employee qualifies for an exception as an accommodation for religious or medical reasons. This requirement applies regardless of work location. The Centers for Disease Control and Prevention (CDC) currently defines people as “fully vaccinated” for COVID-19 two weeks after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna), or two weeks after they have received a single-dose vaccine (Johnson & Johnson [J&J]/Janssen).

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