Remote: This position has the possibility of being 100% Remote. Most of the positions at YCCO are hybrid, meaning they have the flexibility to work both remotely and/or in-person.

COVID-19 vaccination required for all YCCO employees except for an approved accommodation for medical or sincerely held religious belief. Please see Additional Information below.

Department: Information Systems FLSA Status: Exempt

Reports To: Information Systems Director Physical Strength: Light (L)

Summary

This position is responsible for continuously improving our organizational information systems (IS) infrastructure, 3rd party software applications, and information technology-enabled processes utilized by Yamhill Community Care (YCCO) staff and strategic partners. The Sr. Business Systems Analyst works closely with the Director of Information Systems, YCCO’s leadership team, colleagues, and strategic partners to understand business and operational requirements and implement systems, procedures, and processes to meet those needs.

Learn more about Yamhill Community Care: click here

Essential Duties

Job Duties

• Evaluates, tests, and recommends new opportunities for enhancing software, hardware, and IS processes.
• Ensures smooth delivery and operation of organizational information systems, 3rd party software applications, and IS support systems by monitoring, measuring, and, when necessary, improving systems’ performance.
• Manages hardware and software system replacements and upgrades in a manner satisfying internal stakeholders needs and expectations.
• Coordinates and, as necessary, completes IS activities to ensure the availability of data, network services, and software systems to maximize uptime.
• Uses project management tools and methodologies to ensure smooth implementation of IS projects.
• Uses a variety of data analysis and organizational tools to reveal insights and understand outcomes.
• Improves training and operational procedures related to our organizational IS infrastructure to increase productivity and streamline processes.
• Works with process engineering to develop, test, and implement solutions.
• Monitors, measures, and demonstrates value delivered for each implementation.
• Participates in feature development on web-based applications/services/APIs using cloud-technologies (Azure, AWS, On-prem/mixed).
• Investigates, analyzes, and documents reported software defects.
• Troubleshoots software performance issues and investigating defect reports.
• Contributes to continuous improvement in organizational structure, processes, and operation.
• Engage strategic partners and contracted providers in Health Information Technology (HIT) initiatives as required.
• Represent YCCO within pertinent external committees and workgroups.
• Compile and distribute reports of interest to YCCO’s leadership team, including IS project status reports.

Essential Department & Organizational Functions

• Participates in the preparation and submission of regulatory and contract required deliverables.
• Works closely with other YCCO departments, including Health Plan Operations and Quality Assurance and Compliance, to assist with audits, including the External Quality Review (EQR), as needed.
• Proposes and implements process improvements.
• Meets deadlines for completion of workload.
• Maintains agreed upon work schedule.
• Demonstrates cooperation and teamwork.
• Provides cross-training on specific job responsibilities.
• Meets identified business goals that contribute to departmental goals.
• Maintains punctual, regular, and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from supervisor.
• Other duties as assigned.

Knowledge, Skills, & Abilities

• Takes on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm.
• Effectively builds formal and informal relationship networks inside and outside of YCCO.
• Establishes partnerships and works collaboratively with others to satisfy needs and meet shared objectives.
• Creates new and better ways for YCCO to be successful.
• Keen project management skills with ability to drive projects from inception to completion.
• Effective listener and excels in written and verbal communications, with ability to translate complex ideas into simple language for non-technicians.
• Holds self and others accountable to meet commitments.
• Gains the confidence and earns the trust of others through honesty, integrity, and authenticity.
• Operates effectively, even when things are not certain, or the way forward is not clear.
• Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.
• Plans, organizes, and prioritizes work to meet commitments aligned with organizational strategies, goals, and objectives.
• Sharp problem-solving, analytical and innovation skills.
• Ability to become up-to-date and knowledgeable in new subject matters quickly.
• Respectful of all colleagues and individuals with whom communication and collaboration transpires.
• Acknowledges personal strengths and weaknesses, owns mistakes, pauses to learn lessons, and carries lessons forward to improve future outcomes.
• Understands business, team, assignments, and individual goals, initiates and maintains focus on matters of priority.
• Excellent organizational skills and ability to manage multiple tasks and timelines simultaneously, as well as to perform work with attention to detail.
• Ability to work independently, when needed, use sound judgment, anticipate next steps and be proactive.
• Excellent computer skills, including Microsoft Windows, Word, Excel, and Outlook.
• Ability to communicate effectively in all forms of communication.
• Ability to work in an environment with diverse individuals and groups.

Supervisory Responsibilities

This position has no supervisory responsibility.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education & Experience

Required:

• Bachelor’s degree in Information Technology, Programming, Management Information Systems, Computer Science, Business Administration, or related field, AND
• Minimum of five (5) years applicable experience, preferably within a health plan setting,

OR:

• Any combination of education and experience that would qualify candidate for the position.

Preferred:

• Demonstrated experience leading information systems improvement projects.
• Experience in establishing and fostering interpersonal relationships, written and verbal communication, teamwork, and conflict resolution.
• Demonstrated ability to organize, prioritize, plan, and follow through on multiple complex assignments and projects.
• Experience working within a government-sponsored health plan, preferably a managed care plan, or very familiar with health plan operations.
• Knowledgeable of HIT enabling health plan operations such as Enrollment and Eligibility systems, Claims Processing systems, Utilization / Disease / Care Management systems, Community Information Exchange, Electronic Health Records, Health Information Exchanges, Provider Portals, Member Portals, and Digital Health Solutions.

Certificates, Licenses and/or Registrations

This position does not require any certificates, licenses, or registrations.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this position. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The employee may occasionally need to lift and/or move up to 25 pounds.

This position operates in a professional office environment and requires frequent use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.

This position may include occasional required or optional travel outside of the workplace, in which the employee’s personal vehicle, local transit, or other means of transportation may be used.

Additional Information about COVID-19 Vaccination Requirements

To safeguard the health of our employees and their families; our members and visitors; and the community at large, YCCO requires all employees to be fully vaccinated against COVID-19 or have an approved medical or religious accommodation as a qualification of employment.

Job candidates that receive a contingent offer of employment from YCCO must provide proof of COVID-19 vaccination, along with a completed attestation that the documentation submitted is true and correct to Human Resources Department;

OR

Submit a completed request for accommodation form due to a medical reason or sincerely held religious belief to the Human Resources Department to begin the interactive accommodation process.