Sr. Director Operations Military Business - East Region

Boingo is looking for a highly energetic and client-driven leader with vast experience in building and operating large-scale networks, as well as managing people in remote locations. Responsibilities will include leading a team of field representatives in the daily upkeep and operation of multiple networks, predominantly within government locations, that support Ethernet, Wi-Fi, and Private Networking Services. Our networks are comprised of DIA\ISP circuits, fiber or millimeter wave wireless backhaul, PoE switches, and Access Points. Typically, this position is remote which allows the right candidate to work from home when not traveling within the assigned region.

Responsibilities

• Manage large regional upgrades, modifications to our neutral host systems with multiple installation and integration partners and employees across military bases and other government facilities.
• Direct, coach, and develop the region's field team consisting of Field Operations Managers and Field Engineers to include account, escalation management of base command to meet Boingo's business needs.
• Overall financial management and accountability for assigned region to track expense against P&L statement.
• Direct regional personnel in the management of system lifecycle of region venues.
• Allocate resources across the region as new venues, systems, or feature sets are deployed.
• Work with peer leadership within cross-functional teams in efforts to steer the maintenance of existing accounts, improve customer satisfaction and grow revenue, while maintaining budgets to ensure optimal profitability.

Requirements

• Experience managing multiple simultaneous projects through different contractors and multiple employee groups required.
• Proven ability to schedule complex projects to deliver them on time and under budget.
• Technically inclined and understand the basics of telecom networks.
• Experience maintaining live networks to include 3 years dealing with 24/7/365 operations for service restoration, upgrades, and performance monitoring.
• Experience gathering and organizing data, making logical decisions, and implementing solutions.
• Extensive experience managing and leading people in geographically diverse areas.
• Proven written and verbal communication and interpersonal skills.
• Knowledge of networking (e.g., LAN, WAN, Wi-Fi, fiber transport and wireless backhaul).
• Willing & able to travel within assigned region.
• Drive Boingo's culture of empowerment and training to develop employees into roles of greater responsibility as we scale our business.
• Leveraging relationships and industry contacts to onboard 3rd party resources to meet the needs of the business (e.g., construction, installation, and maintenance vendors).
• 6 years of project management experience in telecom network projects.

Nice to haves

• Bachelor's Degree in engineering, computer science, project, construction management
• Experience dealing with military installation departments.
• PMP Certification is a plus.
• Cisco CCNA, or above, is a big plus!

Meet Boingo

Boingo Wireless, Inc. helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to universities and military bases, Boingo helps folks stay connected to the people and things they love.

Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the "secret sauce" to Boingo's success is our incredible team and culture. We take pride in having fun and staying healthy. There's also an incredible benefits package including health, dental, vision, 401(k) match, unlimited vacation, 12 weeks paid parental leave, and more!

Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

Successful applicant must comply with the federal contractor Covid-19 Workplace Safety mandate requirements.