Job description
Your Future Evolves Here
New Century Health (NCH) has been transforming the delivery of specialty care and driving radical cost and quality improvement across the member journey for patients with cancer and cardiovascular disease. As part of Evolent Health, we are on a bold mission to change the health of the nation by changing the way health care is delivered. Evolenteers make a difference wherever they are, whether it is at a medical center, in the office, or while working from home across 48 states. We empower you to work from where you work best, which makes juggling careers, families, and social lives so much easier. Through our recognition programs, we also highlight employees who live our values, give back to our communities each year, and are champions for bringing their whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.
Why We’re Worth the Application:
- We continue to grow year over year.
- Recognized as a leader in driving important
diversity, equity, and inclusion (DE&I) efforts.
- Achieved a 100% score two years in a row on the
Human Rights Campaign's Corporate Equality Indexmaking us a best place to work for LGBTQ+ equality.
- Named to Parity.org’s
2020 list of the best companies for women to advance.
- Continued to prioritize the employee experience and achieved an 87% overall engagement score on our last employee survey.
- Published an annual
DE&I reportto share our progress on how we’re building an equitable workplace.
What You’ll Be Doing:
Who You’ll Be Working With:
The Director / Senior Director, Partner Operations embodies the New Century Health (NCH) value “Start by Listening,” forging deep relationships and serving as a trusted advisor to NCH’s partners. We are looking for a candidate with a strong operational ethic to help build our Partner Operations function and contribute to NCH’s strategy and success through the voice of our customers.
The Director / Senior Director, Partner Operations embodies the New Century Health (NCH) value “Start by Listening,” forging deep relationships and serving as a trusted advisor to NCH’s partners. We are looking for a candidate with a strong operational ethic to help build our Partner Operations function and contribute to NCH’s strategy and success through the voice of our customers.
What You’ll Be Doing:
Partnering with various implementation teams and resources to deploy and operate NCH programs with a partner or portfolio of partners- Cultivating productive, trusted relationships with key partner stakeholders
- Serving as a strategic advisor and thought partner, helping to identify opportunities for efficiency and performance optimization in collaboration with our partners
- Aligning with Product Strategy and Medical Economics team on the development and operationalization of the NCH solutions
- Working with NCH central Strategic Account resources to implement relationship best practices and drive value communication and satisfaction at all levels of the partner organization
- Running regular Partner Operations meeting and forums for each partner, including, issue identification, and action planning, in lead up to Quarterly Value Meeting
- Proactively assessing, validating and prioritizing partner needs on an ongoing basis, channeling input from partners into NCH’s product roadmap and strategy
- With central NCH Ops and Network leadership, monitoring issue resolution and ensuring appropriate, timely follow up by NCH team members; advocating on behalf of partner within NCH to overcome challenges to partner satisfaction and provides feedback to NCH to address root causes of satisfaction issues
- Advocating for partner culture, serving as an ambassador within NCH and the go-to expert on partner priorities and how to get things done within the partner organization
- Working closely with key MSOs/PCPs in monitoring referral patterns, leakage and strategic initiatives.
- Provider engagement, contracting and performance
Oversight of:
- Partner satisfaction, operational KPIs, and SLAs
- Medical expense management: contractually, operationally, and clinically
- Overall delivery health and P & L performance within assigned accounts
- PCP/MSO engagement and referral optimization
- Provider contracting, engagement and performance
The Experience You’ll Need (Required):
- Bachelor’s degree
- 5 or more years (Director) or 7 or more years (Senior Director) in relationship management roles (consulting, enterprise sales, account management, etc.) and/or externally-facing operational leadership positions
- Exceptionally high “Emotional Intelligence” – able to connect with diverse constituents, actively listen, and identify key areas of sensitivity
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level
- Strong command of the financial elements of value-based care businesses and understanding of levers of control to optimize financial performance
- A tenacious partnership ethos with a relentless focus on follow through and maintaining trust
- A steady demeanor with the judgement to determine when to escalate and how to prioritize competing inputs
- The intellectual curiosity to get to the bottom of partner issues and opportunities and the willingness to roll up sleeves and work toward solutions in partnership with operations counterparts and centralized resources
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills, particularly in the realm of telling a compelling story of value contributed to the partnership
Finishing Touches (Preferred experience in at least one of the following areas):
- Population Health
- Experience identifying and deploying initiatives across a provider network to drive clinical and financial outcomes
- Background in practice and provider engagement strategies and best practices
- Understanding of how to translate data and insights into actionable initiatives and strategies
- Practice Management
- Command of practice workflows, billing procedures, and patient experience
- Understanding of areas of influence and opportunities to streamline patient – provider experience (i.e. best practices in rooming, documentation, or referral management)
- Experience managing practice-based incentives or value based payments
- Account Management
- Experience setting up and managing a partner operating model – relationship mapping, establishing key forums and driving agendas, iterating on partner facing materials and communication modalities to highlight value of services
- Track record of building consensus across stakeholders
- Approaches problem solving with creativity to solution with partners and forecast needs rather than waiting for issues to arise
- Clinical Informatics and Performance Measurement
- Experience creating, providing requirements, and/or leading development of performance scorecards (payer, provider, initiative, etc)
- Understanding of types of healthcare data and how they can be leveraged to identify opportunities and actions – EMR, clinical, authorization, claims, SDoH, etc
- Knowledge of building data driven opportunity assessments and measurement of outcomes
Technical Requirements:
Currently, Evolent employees work remotely temporarily due to COVID-19. As such, we require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent Health is committed to the safety and wellbeing of all its employees, partners and patients and complies with all applicable local, state, and national law regarding COVID health and vaccination requirements. Evolent expects all employees to also comply. We currently require all employees who may voluntarily return to our Evolent offices to be vaccinated and invite all employees regardless of vaccination status to remain working from home.
Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Compensation Range: The minimum salary for this position is $115,000, plus benefits. Salaries are determined by the skill set required for the position and commensurate with experience and may vary above and below the stated amounts.
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