Job description
Job Description Summary:
Project Specific Duties:
Project Specific Qualifications:
Job Summary:
- Provide direct leadership to a team of support professionals (network, security, server teams)
- Ensure that standards and procedures are in place for the work of the team
- Establish, create, and distribute governance and enforce the governance that’s already in place
- Develop and/or oversee monitoring procedures and break/fix documentation
- Ensure the right software and tools are in place to manage the infrastructure to include software monitoring, device, OS patching, and configuration management tools
- Own custom built applications in the infrastructure environment and keep them up-to-date with any impactful software vendor code changes
- Participate in the budget and project planning process by providing accurate estimates of work, resources required, scope and cost as it relates to area of responsibility
- Review vendor/supplier invoices, as applicable, to ensure services provided/business activity translates accurately to spend
- Lead current state assessments of business challenges and build improvement roadmaps
- Conduct business assessments, develop future state business models and architectures, recommend improvements and create roadmaps
- Accountable for team/program level resource and financial management; build and maintain teams through talent acquisition
- Actively participate in career development activities and technical training of staff
- Complete other related duties as assigned
Project Specific Qualifications:
- At least 7 years of related experience
- Minimum 2 years of experience as a Systems and/or Network Engineer
- Minimum 4 years of experience in IT infrastructure management
- Network engineering, architecture, and support experience
- Demonstrated leadership and management skills
- Advanced oral and written communication skills
- Creates a healthy working environment, and helps to resolve organizational impediments/blockers
- Results-oriented
- Strong project management skills including ability to drive diverse group towards
- Must understand how technology relates to the goals of the department and larger organization
Essential Duties and Responsibilities:
Minimum Requirements:
- Lead and mentor teams of managers, architects, and engineers.
- Oversee and drive architecture for technology solutions.
- Translate business requirements to technical specifications.
- Enforce structured approaches and methodologies.
- Support training for developers and analysts.
- Oversee ongoing support and maintenance of deployed solutions.
- Produce work breakdowns and estimates.
Minimum Requirements:
- Bachelor's degree and 7-10 years of relevant experience or equivalent combination of education and experience required.
- Manages activities of two or more sections or departments.
- Exercises supervision in terms of costs, methods, and staffing.
- In some instances this manager may have subordinate supervisors and/or managers.
- Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
- Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
- Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
- Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
- Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
- Establishes operational objectives and work plans and delegates assignments to subordinates.
- Senior management reviews objectives to determine success of operation.
- Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.
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