Job Title: Sr Specialist, Credit

Reports To: Supervisor, Credit and Collections

Position Location: Vernon Hills, IL

FLSA Status (Exempt/Non-Exempt): Non-Exempt

Position Summary:

Responsible for the day-to-day management of large key account portfolio and participation in the credit extension process.

Key Responsibilities:

• Manage financial exposure and risk during credit extension process by evaluating credit worthiness and financial stability based on the customers’ past behavior. Also, grants initial credit limits and assesses size of limits on an on-going basis.
• Reconcile large key accounts with high volume transactions such as invoices, credits, and debits.
• Interact with various third-party web tools systems (Amazon, WAWF).
• Make critical decisions during the review of orders on credit hold to release or hold new orders with the results directly impacting the company’s financial position.
• Perform telephone and written communication actions covering a multi-million-dollar portfolio of accounts with past due balances for customers, while using judgement based on best practices to resolve disputes and collect open receivables within terms.
• Oversee the work of 1 or 2 offshore Cognizant contract collection workers.
• Generate collection correspondence using GetPaid software, while independently scheduling and conducting the necessary follow up actions to collect on past due accounts.
• Communicates with customers’ accounts payable staff, accounting manager, controllers, CFOs and all levels of purchasing staff to address past due balances and customer service issues.
• Works with customers’ accounting personnel to reconcile account discrepancies.
• Evaluates collectability of past due accounts and recommends the write-offs of AR after all collection efforts have been exhausted.
• Approves and processes customer refund requests.
• Works closely with tax team to address issues and process credit memos when necessary to adjust tax balances with tax certificates.
• Documents customer service errors, identifies root causes that result in said errors, offers solutions to resolve the disputes and then implements the corrective actions as a project leader.
• Performs other duties as assigned.

Education:

• High School diploma or General Education Degree required. Bachelor’s degree in Business or Finance related field preferred.

Experience:

• 5+ years of prior experience in commercial collections

Minimum Requirements/Qualifications:

• Strong analytical skills for evaluating credit risk
• Operational use of critical decision-making models in finance
• Effective organizational and problem-solving skills
• Intermediate Microsoft Word and Excel skills
• Ability to manage a high volume of accounts and detailed tasks
• Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other time essential constraints
• Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization
• Strong work ethic and an ability to excel within a rapidly changing and growing organization

This position has not been approved for Relocation Assistance.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.