L'OCCITANE EN PROVENCE, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'OCCITANE continues to grow, opening several new boutiques nationwide. L'OCCITANE seeks to revive the Provencal way of life and traditions through high quality, effective personal care products as a great answer for natural well-being.

L’OCCITANE Group’s mission is to “empower entrepreneurs and communities to cultivate natural beauty and well-being and regenerate nature”. L’OCCITANE is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labor protection. All employees at L’OCCITANE must therefore implement the company’s mission and integrate the social, environmental, economic, and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L’OCCITANE shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees. Both job descriptions & performance objectives shall explicitly reflect the employee’s contribution & impact to the triple bottom-line (business, people, planet).

POSITION SUMMARY:

The Stock & Sales Associate is responsible for receiving products in a timely manner, identify shipping discrepancies by referencing packing slip, reporting damaged cartons/products, identify low stock items, moving boxes in a safe manner to/from storage unit, replenishing shelves and tables in boutique using L’Occitane schematics. You will also be responsible for providing excellent customer service, building brand awareness and will have weekly KPI goals.

Duties and responsibilities

• Receiving product in a timely manner under the supervision of the Boutique Manager

• Ability to identify shipping discrepancies by referencing packing slip

• Reporting damaged cartons/products

• Completing weekly Shipping Survey

• Safely moving boxes from storage unit to/from boutique following the Safe Lifting Techniques and maintaining the organization in the storage unit

• Identify low stock items and communicating immediately to Boutique Manager

• Replenish shelves and tables throughout the boutique following the L’Occitane schematics and merchandising guidelines

• Assist with merchandising, campaign changes, kit building and gift wrapping

• Unpack products in a safe and timely manner

• Breaking down/separating all recycling and garbage items, and disposing according to mall/street front requirements

• Providing excellent customer service to all customers through excellent product knowledge communication

• Assist customers with their choice of products

• Follow all company policies and procedures with regard to POS usage

• Communicate with all Head Office departments as required (Marketing, Retail)

• Creating and maintaining all inventory related documents

• Completing other duties as assigned

Qualifications

• 1-2 years of experience of general labour

• Strong English communication skills (verbal and written)

• Excellent organization and time management skills

• Strong analytical and problem solving skills

• Ability to work independently and in a team environment

• Strong attention to detail

• Must be flexible to work evenings and weekends as needed

• Ability to build and nurture long term customer relationships

• Ability to remember ingredients, our True Stories and product knowledge

Working conditions & Physical requirements

• Must be able to stand and walk for extended periods throughout work day

• Must be able to lift up to 30 lbs

Benefits:

• Competitive pay
• Holiday bonus
• Generous employee discount
• Performance bonuses and much more!

L’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values - entrepreneurship, team spirit, leading by example and authenticity – and our commitment to sustainability.

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