Student Services Coach
Full Time
Bloomington, MN 55431
$47,899 a year
Posted
Job description
Position Details
Position Information
Classification Title
MnSCU Academic Professional 2
Working Title
Student Services Coach
Hire Types
Staff
Division
Student Affairs
Department
Student Services
Unit
Student Services
Location
Bloomington
FLSA
Non-Exempt
Full/Part Time
Full Time
FTE
1.0
Employment Condition
Unlimited
Work Shift
Work Schedule/Hours/Days
Posting Details
Salary Minimum
$47,899
Salary Maximum
$69,530
Salary Type
Annual
Bargaining Unit/Plan
214, MAPE
Job Description
Positions Open: Three (3) Student Services Coach positions available
ABOUT THE POSITION
We are a proud equal opportunity and affirmative action employer, and we seek applicants with deep connections to the cultural communities to which our students belong. As an affirmative action employer, we actively seek and encourage applications from women, people of color, persons with disabilities, and individuals with protected veteran status.
ABOUT THE POSITION
We are a proud equal opportunity and affirmative action employer, and we seek applicants with deep connections to the cultural communities to which our students belong. As an affirmative action employer, we actively seek and encourage applications from women, people of color, persons with disabilities, and individuals with protected veteran status.
ABOUT
THE
POSITION
This position delivers high quality, cross-functional services in the Normandale Community College integrated Student Services office related to course enrollment information, academic records, financial aid, payments and billing with a continuous focus on academic progress and success, financial wellness, student retention, and degree completion. This role requires a high level of customer service, professional knowledge, and ongoing training to research, investigate, problem-solve, and resolve both simple and complex student issues under minimal supervisory guidance, regularly exercising professional judgement and discretion on individual student cases. This position directly supports student retention and completion efforts by proactively engaging students to remove barriers to success and providing personalized outreach for students identified as being at-risk regarding issues related to enrollment status.
Required Qualifications
Essential:
The following qualifications are required to move forward your candidacy; as such, ensure your application contains descriptions of your work experience sufficient to demonstrate proficiency in each of the following
- Bachelor’s degree
- One year of full-time experience working in higher education, OR an associate’s degree and three years of full-time experience working in higher education
Other Knowledge, Skills, and Abilities (KSA’s) that will be interviewed for
- Demonstrated intercultural competency sufficient to successfully interact and communicate with students and family, or other support relations, from diverse and traditionally underserved backgrounds
- Ability to effectively communicate complex ideas, procedures/policies, and technical information both verbally and in writing to students and other stakeholders
- Knowledge of federal regulations related to maintaining the confidentiality of private information (FERPA, Data Privacy Act, Minnesota State System and college policies and procedures) and ability to adhere to these regulations
- Customer service skills sufficient to elicit and provide information with tact and diplomacy and to build strong working relationships with diverse internal and external stakeholders
- Ability to set job priorities, use analytical reasoning, and determine alternatives to problems facing students
Preferred Qualifications
Preferred Qualifications
- Master’s Degree in Student Affairs Administration or related field;
- Three or more years of professional experience in higher education;
- Ability to write and speak in multiple languages such as Spanish, Somali, Hmong, or Arabic
- Experience assessing student needs and coordinating services in an effort to retain students;
- Knowledge of the Minnesota State System and college policies, as well as state and federal laws and regulations;
- Working knowledge of current student information system (Integrated Student Records System), ImageNow, Minnesota State System related Web Communications and degree audit systems (DARS)
- Advanced knowledge of computer applications, i.e., ISRS, MS Office 7 Outlook, Perceptive Content, Oracle Service Cloud and CRM software.
Other Requirements
Interested applicants should submit resume and cover letter online.
The College regrets that it is unable to offer H-1B sponsorship at this time. The successful candidate, under U.S. Citizenship and Immigration Services regulations, must be able to accept work in the U.S. by the day employment begins.
The College regrets that it is unable to offer H-1B sponsorship at this time. The successful candidate, under U.S. Citizenship and Immigration Services regulations, must be able to accept work in the U.S. by the day employment begins.
An offer for this position may be contingent upon the completion of a background check.
About
WHY
NORMANDALE
Normandale is the largest community college in the Minnesota State Colleges and Universities system, serving almost 15,000 students from diverse backgrounds, 42% of whom are students of color and nearly 25% are first-generation. We offer opportunities for individuals to grow and learn and advance all the while working for an organization that is committed to providing an inclusive and equitable space for students to learn.
Benefits Info
AND
THE
BENEFITS
ARE
GREAT
TOO
As an agency of the State of Minnesota, Normandale offers a comprehensive benefits package including low-cost medical, dental, and vision insurance; short- and long-term disability; generous vacation and sick leave as well as 11 paid holidays each year; employer-paid life insurance; pre-tax flexible spending accounts; retirement plans; and tax-deferred compensation. Additional benefits include tuition waivers available for employees and certain dependents, once qualifying criteria are met, relocation reimbursement up to $750 and many professional development opportunities.
For information on benefits, visit SEGIP’s website
SEGIP. This position is also part of Minnesota Association of Professional Employees (MAPE). The
collective bargaining agreement outlines many additional benefits provided.
For more information on retirement benefits, please view
the retirement brochure through MMB.
Posting Detail Information
Posting Number
F133P
Number of Vacancies
3
Re-posting
No
Desired Start Date
Position End Date (if temporary)
Open Date
05/03/2023
Close Date
05/24/2023
Open Until Filled
Accept Applications
Special Instructions Summary
Posting Contact
If you have general questions about this posting, please contact Damaris Abuta in Human Resources at jobs@normandale.edu.
Equal Employment Opportunity Statement
Normandale Community College is committed to honoring human differences and cultivating inclusion of different values and ideas in employment and education opportunity. The college is committed to the principle that all individuals are to be treated with equality and dignity.
No person shall be discriminated against in the terms and conditions of employment, personnel practices, or access to and participation in, programs, services, and activities with regard to race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, or gender expression. In addition, discrimination in employment based on familial status or membership or activity in a local commission as defined by law is prohibited.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance, please contact Human Resources at 952.358.8269 or jobs@normandale.edu. Please indicate what assistance is needed.
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