Job description

Job Title: Student Success Coordinator
Job Category: Business Development
Location: Gastonia/Newton, NC
Travel Required: <5%
Reports to: Co-CEO & CFO
Supervises: N/A
Salary Grade Level: Exempt

Job Description:

The Student Success Coordinator is responsible for working with students across the enrollment timeline to place them in high-quality job positions. They are also responsible for interfacing with students, freight carriers, and companies that hire CDL drivers to lead to better outcomes for students.

ROLE RESPONSIBILITIES:

• Serve as a success coach with prospective students to educate and provide them individualized coaching on the CDL program(s) and help them understand the job placement opportunities available after graduation.
• Collaborate with instructors and training staff to ensure students are receiving the education and training necessary to succeed in the trucking industry.
• Provide support, outreach, coaching, and resources to students during their job search, including interviewing skills and job leads to ensure student success.
• Track and report on job placement rates and maintain accurate records of a student’s employment placement journey within a CRM environment.
• Strategically identify, develop, and nurture sustainable relationships with key business partnerships and corporate carriers to improve engagement and place student drivers for training and increase future business opportunities.
• Support data-driven processes to identify and assist students that will lead to increasing the likelihood of their success.
• Execute a vision and mission for student success within a comprehensive plan that addresses students’ changing needs professionally, economically, and socially.
• Identify opportunities for increased student placement while expanding business partnerships through networking, cold-calling, and other adaptable means.

POSITION REQUIREMENTS:

• Ability to evaluate a student’s needs and provide solutions to address those needs.
• Strong presentation and facilitation skills that promote collaborative engagement with students and companies that require CDL skillsets.
• Ability to maintain an appropriate professional presence in various business settings.
• Communicates professionally with all TransTech staff, students, and clients while modeling company mission and values, and corporate competencies consistently.
• Utilize strong and professional judgment when analyzing options to solutions for student placement.
• Ability to travel to meet with key hiring decision-makers and recruiters.
• Skilled in providing excellent customer service and support; organizing and prioritizing workloads and meeting deadlines.
• Excellent communication skills, networking, and relationship-building skills.
• Commitment to understanding needs and interacting effectively and professionally with people from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds.
• Ability to work effectively with team members and maintain an exemplary ethical presence and confidentiality while in contact with TransTech staff, students, and clients.
• Maintain flexibility to manage shifting priorities and take action to redirect activities appropriately, function independently or as part of a team, and exercise sound judgment within scope of position responsibilities in a fast-paced environment.
• Possess knowledge of the trucking industry and understanding of CDL requirements and regulations in the transportation/logistics industries.
• Maintain a safe work environment, exercise sound and safe practices in all business dealings.

SKILLS AND COMPETENCIES:

• Communication/Interpersonal skills – Ability to interact and collaborate with all stakeholders in a professional, cooperative, harmonious, and courteous manner.
• Computer and software skills – Proficient in Microsoft Office, CRM software, and social media/digital marketing tools.
• Prioritization skills – Ability to take initiative and be a self-starter with unforeseen situations concerning daily priorities.
• Results-driven skills – Having a strong sense of personal accountability, and a proven track record of achieving desired results.
• Relationship Building skills – Ability to form connections with others and build trust.
• Organizational skills – Defined as having proven organization and administration skills, and related orientation to ensure day-to-day smooth operations.
• Time management – Utilizes time effectively and efficiently to concentrate efforts on more important priorities and attend to a broader range of activities.

LICENSURE/CERTIFICATIONS/EDUCATION

• Bachelor’s degree in business administration, education, or related field
• 2+ years proven experience in career services or job placement in a higher education or vocational training setting.
• Strong attention to detail and data management skills.

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Newton, NC 28658: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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