Job description

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. At UT Southwestern, we invest in you with opportunities for career growth and development that align with your future goals and help to provide security for you and your family. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more that are all available on the day you start work. UT Southwestern is honored to be a Veteran Friendly work environment that is home to approximately 800 veterans. We value your integrity, dedication, and the commitment you’ve made to our country. We’re proud to support your next mission. Ranked by Forbes as one of the Top 10 National Employers, we invite you to be a part of the UT Southwestern team where you’ll discover teamwork, professionalism, and consistent opportunities for growth.

Job Summary

UT Southwestern is in search of a Supervisor of Technical Support in their IR Media Tech and Audio Visual department. This position is specific for Audio Visual Leadership support related to academic curriculum, events, Lecture Halls, and auditoriums. This position will provide troubleshooting hardware systems due to failure of technology, replacing or repair of equipment. Conference room support, replacement, and troubleshooting for faculty and staff meetings, including online meetings, training and troubleshooting. Online conference support for faculty and staff. Large Classroom support for Grand Rounds, Executive events and daily training, 50 to 300 person capacity per location. Work off-hours. Replacing older technologies with new technologies in order to keep rooms up to date and functioning as expected by faculty/staff. Our team members are often called for help with other duties that are not defined in our AV scope, such as staff PC support, phone support or other general technology inquiries as they come up.

Experience and Education

Required:
High school graduation or GED equivalent and nine (9) years in computer environment including at least six (6) years experience providing technical computer support to customers.

Minimum 12 years experience preferred

Job Duties

Performs and supervises routine and complex preventive maintenance, testing, and repair with respect to computer hardware and software problems, networking, audiovisual, and/or telecommunications.

Provides direct supervision to technical support specialists, computer trainers, and help desk reprensentatives; trains new employees; handles day-to-day and complex questions from direct reports.

Resolves complex systems or computer related problems, including coordination between users and components of local area network. Installs software, audiovisual, personal computers, printers, and other peripherals as directed or requested by users.

Prepares recommendations for modifications or additions to personal computer systems, hardware components, and software applications; researches costs, market options, and trends available to meet user needs; keeps abreast of new and modifies hardware and software.

Troubleshoots routine and complex technical problems and supports university Help Desk as required.

Functions as liaison between Information Resources and designated departments for ongoing and special projects, including ensuring users are adequately supported, developing documentation, recommending improvements, implementing new releases and features, and attending committee meetings.

Evaluates and resolves system configuration and ensures effective use of hardware resources.

Creates, maintains, and submits various reports, such as equipment failure reports, repair records, and data sheets relative to each user request need.

Designs web page text and visual content, navigational links, and page layout; consults with users to determine web needs and recommends solutions.

Writes code using HTML, Dynamic HTML, Java, Javascript, Visual Basic, Perl, or Common Gateway Interface (CGI).

Performs other duties as assigned.

Security

This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

To learn more, please visit: why-work-here/diversity-inclusion

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