Job description
DriveTime is looking for a Supply Chain Analyst!
That’s Nice, But What’s the Job?
In short, as a Supply Chain Analyst, you will assist in the company's workforce planning, scheduling, real-time adherence and analysis plans for customer contact strategies across multiple sites, optimizing service and quality levels and ensuring the most efficient use of resources.
In long, our Supply Chain Analyst are responsible for:
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Maintain and improve the forecast models by product, period, supplier and the overall Company annual plan.
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Gather and maintain data requirements for current and Full year forecast.
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Implement process improvements to improve contact center forecasting accuracy and reporting formats.
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Communicate and presentations of risks to leadership with proposed plans for mitigation.
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Monitoring closely with the lines of business and the rest of the strategy team to meet service level objectives and ensure the consistent, accurate reporting and compliance within all contact center groups.
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Proactively working with all areas of the contact center to identify opportunities to apply new workforce strategies.
So What Kind of Folks Are We Looking for?
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Killer analytical and reporting abilities. You’ll need the capability to analyze data and in return, prepare timely reports on your findings.
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Works well in a time crunch. There will be multiple time sensitive requirements and you’ll need the ability to meet deliverable due dates.
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Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
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Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.
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Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
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Intellectual curiosity. Why? What? How? Do you find yourself always wanting to learn more and broaden your knowledge base? If so, this could be the role for you!
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Organization and time management skills in spades. You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize… then… re-prioritize again.
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A mind for the details. Okay we know “detail-oriented” is on about every job description – but we really mean it!
The Specifics.
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Must be graduating in May 2023
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Bachelor’s degree in Supply Chain, Forecasting, Business Analytics, Project Management.
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Proficient in Microsoft Applications.
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Advanced Excel skills required
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Experience forecasting and scheduling in a Contact Center environment.
Nice to Haves.
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Genesys Cloud platform experience within a contact center
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SQL, snowflake, or python skills.
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Experience creating reports in Tableau.
Anything Else? Absolutely.
DriveTime was awarded Top Companies to Work for in AZ by AZCentral.com for our great culture and one of the Best Places to Work in IT as awarded by PBJ. Essentially we offer a creative, transparent and fun environment since, well, we work here too. DriveTime was also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon!
So What About the Perks? Perks matter.
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Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.
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16 days of PTO and 6 paid Holidays. Because who doesn’t love time off?
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Benefits like 401(k), company paid life insurance, short and long-term disability.
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Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
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Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, pool table and Virtual Reality if you ever need a break in your day.
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Wellness Program and In-House Gym. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes an in-house gym, teeth cleanings, biometric screenings and much more!
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Growth opportunities. DriveTime takes a lot of pride in promoting from within. We have spent the last 14 years growing our team members and taking them on the path to owning their careers!
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
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