Job description

GENERAL SUMMARY OF DUTIES:

The Cascade Outpatient Spine Center (COSC) Scheduler works full-time in our fast-paced surgery environment scheduling surgeries and completing various roles as needed Monday-Friday. Responsible for scheduling 3-5 surgery cases, 15-25 injections, and liaise with the adjoining Neurosurgery clinic personnel and office on a regular basis. The preferred candidate will have the ability to accomplish both individual and team goals and must keep patient satisfaction at the forefront of all activities. Strong computer and 10-key skills, exceptional communication skills, basic medical terminology, and the ability to multitask are desired employee traits. Prior medical office experience and/or surgery center experience is preferred. He/She will be an integral part of the team and will be valued as a key member of our organization.

ESSENTIAL FUNCTIONS:

*Work with the physician’s office Medical Assistants and COSC leadership team on a daily basis to schedule surgery and injection patients

*Accurately complete all patient demographics, insurance coverage, and other patient information as directed and provided in the Electronic Medical Record

*Must be capable of strong organizational, multi-tasking, and working with a diverse patient population

*Provide back up support for the Front Office

*Relay patient messages to the Nursing Staff

*Other duties as needed

EDUCATION/EXPERIENCE:

*High School

*2 Years of previous experience scheduling appointments and/or surgeries

*Experience with computer skills and 10-key

*Exposure to healthcare insurance and billing authorization terminology
(preferred but not mandatory)

KNOWLEDGE and ABILITIES:

*Knowledge of clinic and COSC policies and procedures

*Knowledge of computer systems, programs, and spreadsheet applications

*Knowledge of medical terminology and be familiar with scheduling software (Electronic Health Records)

*Ability to work effectively and professional with medical staff and other internal customers

*Ability to provide excellent customer service to patients

*Excellent written and verbal communication and customer relation skills

*Fast and accurate data entry

*Strict attention to detail

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Healthcare setting:

• Ambulatory surgery center
• Clinic

Medical specialties:

• Surgery

Schedule:

• 5x8
• Monday to Friday

Ability to commute/relocate:

• Bellingham, WA 98225: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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