Job description

Are you a Master Multi-Tasker?

Are you a true Team Player?
Do you have a positive attitude and a desire to make a difference in someone’s life?

Join Ophthalmology Associates & LASIK Center’s team as a Surgery Scheduler. This is a full-time position of 40 hours per week.

Ophthalmology Associates’ has a culture focused on smarts, kindness, continual learning… and our people love it! With over 55 years of experience, our team has grown and molded itself into what it is today. We build genuine and authentic connections with every patient, either for one day or sometimes for a lifetime. We allow each and every employee to bring fresh new ideas to the table. All of this to improve the overall experience of the patient.

Our People:

We have bicyclists, volleyball coaches, runners, outdoor enthusiasts, pet-lovers, foodies, artists, video game heroes, movie buffs, Netflix bingers, gardeners, glitter junkies, shoppers and every other variety of people. We have family people, single people, happy people.

Job purpose

This individual is responsible for assisting the patient with all aspects of pre-operative preparations in order to promote patient confidence in their medical care and to make the surgical experience as smooth as possible; acts as a liaison between the office, surgical facility, patient, and primary care physician. Also works as front desk receptionist and is responsible for all front desk duties.

Qualifications
Education and Experience:

• High school diploma or equivalent.
• Basic typing, English, and mathematical skills.
• Medical experience preferred.

Essential Skills and Abilities:

• Excellent customer service and communication skills.
• Management of multiple tasks simultaneously.
• Strong problem-solving skills.
• Ability to work as a positive team member.

• Strong organizational skills with attention to detail.
• Respectful treatment of patients and co-workers.
• Empathetic personality with concern and respect for patients’ needs.
• Accurate data entry.
• Computer literacy.
• Composure under pressure.

Surgery scheduler duties and responsibilities

• Acts as an effective liaison between the patient, surgeon, primary care physician, and the surgical facility in all aspects of pre-operative preparations.
• Schedules all patient surgeries and pre-operative appointments, including those with the patient’s primary care physician, surgical facility, ophthalmologist or technician.
• Schedules post-operative appointments as appropriate.
• Arranges interpreter if needed.
• Notifies patient of all scheduled appointments.
• Prepares surgery charts.
• Sends appropriate H&P forms/labs to primary care physician.
• Collects all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, H&Ps, and signed consent forms, and transfers to surgical facility.
• Answers all telephone inquiries from patients, their families, or primary care physicians concerning surgery and/or related concerns.
• Checks with insurance department prior to scheduling if prior authorization is required.
• Performs other tasks as assigned.
• Backs-up front desk as needed.
• Helps with break/lunch rotations.

Medical receptionist duties and responsibilities

• Greets patients as they arrive for their appointments, checks-in and checks-out patients, verifies and enters all patient demographic and insurance information into computer system.
• Scans insurance cards into computer system.
• Provides patient with all patient registration forms and has patient sign all necessary insurance and HIPAA forms.
• Scans photo ID.
• Attaches all necessary correspondence to fee ticket.
• Places fee ticket in specific physician’s or technician’s bin.
• Monitors physician and technician bins to verify patient is seen in a timely manner and keeps patient notified.
• Schedules appointments by telephone and in person, follow-up appointments at check- out, and reschedules appointments when doctors’ schedules change.

• Schedules appointments with other clinics/specialists for patients when needed.
• Answers the phone in a friendly and timely manner and transfers calls to the appropriate department.
• Answers general billing/insurance questions; if further assistance is needed, transfer calls to billing/insurance department.
• Takes messages for technicians, doctors, and all staff if they are not available for phone call.
• Opens, sorts, and delivers mail to appropriate department.
• Enters patient payments/copays into computer system.
• Schedules interpreters for patients’ appointments as needed.
• Verifies interpreters are confirmed for all appointments.
• Follows opening and closing duties.
• Assists with patients’ refunds.
• Reviews, scans, copies, and distributes office correspondence.
• Faxes/mails outgoing letters/correspondence.
• Prints schedules for next days’ appointments for front office and technicians.
• Assists in storing incoming supplies.
• Travels to satellite clinics if required.
• Performs other duties as required.

Growth Opportunities:

• Ongoing training.
• Promote from within.
• Learn the power of presence.
• Develop initial skills for leadership.

Our Awesome Benefits:

• 401k plan, Dental, Health, Life/AD&D, Long-Term and Short-Term Disability coverage.
• Employee Assistance Program with Travel Assist, voluntary accident and additional life plans.
• Uniform reimbursement and glasses coverage.
• Two weeks PTO the first year/3 weeks the second year.
• Employee lunches and an employee committee for outings and events!

Our Hiring Process:
1. You find or get sent this advertisement.
2. You read the ad.
3. It piques your interest.
4. You tell us you are interested (apply, email, shout, call).
5. You meet the team in-person.

6. You tell everyone how amazing your life has become!

Don’t be afraid to apply. If you are amazing and smart, we need you!

What our employees say:

“My favorite part about working at Ophthalmology Associates is how grateful the patients are towards our employees. It is wonderful to have patients, especially surgical patients, come up to you and endlessly thank you for working hard to get them the services they need. It is heartwarming to know we are making an impact on their lives and it does not go unnoticed. Also, I could not imagine my life without my coworkers, they are always there when you need them. This is a great place to be a part of!”
--- Jeanna

“I feel respected and valued for what I bring to the practice. It is nice to have the flexibility to attend to family matters if necessary. The Ophthalmology Associates staff are my second family. All the doctors know you by name and are very personable. This job is challenging and every patient is different. You learn something new every day.”
--- Jillian

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Ophthalmology

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
We cooperate with CMS and require all staff to be fully vaccinated or meet an approved exemption.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Medical scheduling: 1 year (Preferred)

Work Location: One location

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