Job description
THE CHAMPION'S CHOICE
Florida State University Credit Union, the Champion's Choice, is seeking an ambitious team player who will be a champion for our members and play a leading role in maximizing their financial well-being. Are you looking for a fulfilling career with a forward thinking, collaborative team where you are not only leading the charge but being coached to reach your full potential? Ready to join our winning team? Apply online today!
General Summary
We are seeking a dedicated System Administrator which will be tasked with monitoring and maintaining the organization's computer systems and networks. This position will be responsible for diagnosing any hardware/software issues or faults with systems and will solve issues either in person or over the phone. This role is ideal for fast-paced, detail driven, eager to learn IT professionals with a focus on great customer service. Success in this position requires solid technical depth with Windows desktops and server technologies.
Essential Functions
- Network and systems administration within the organization to include design, installation, configuration, and support of the enterprise systems hardware/software including new and existing servers, cloud-based systems, storage systems, databases, and other enterprise systems.
- Provide technical assistance and advice when needed in troubleshooting enterprise and SaaS systems performance problems.
- Manage, monitor, and troubleshoot organization networks and network devices that include wireless APs, switches, routers, and security appliances.
- Troubleshoot potentially complex hardware and software problems and take appropriate corrective action and/or work with internal and external teams in performing dynamic testing, support and troubleshooting functions with limited supervision.
- Monitor, maintain and update enterprise systems infrastructure including verifying integrity of data systems, reviewing logs/events, ensuring automated processes completed successfully.
- System and device management using systems including but not limited to Intune, SCCM, and WSUS.
- Forecast demands and recommend upgrades, expansions, or reconfigurations.
- Administer the organizations Azure, Exchange, and Microsoft 365 Tenant.
- Research and recommend innovative approaches to simplify and/or automate new and existing processes/tasks. Research and train on new techniques and developments in server/cloud technologies.
- Provide on-call support and weekend maintenance duties as required.
NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.
Additional Functions:
- Other relevant duties as assigned.
Qualifications:
- Excellent troubleshooting skills.
- Strong communication skills both verbal and written.
- Ability to work independently.
- Ability to follow complex instructions and communicate complex and technical ideas and issues clearly to a non-technical user.
- Ability to work well in a high-pressure environment, set and change priorities quickly, and maintains an orderly project completion process.
- Experience with Windows systems administration, including management of Active Directory, SCCM, and Azure.
- Experience working with network devices, such as routers, switches, and wireless access points and have a solid understanding of TCP/IP network fundamentals.
- Experience documenting existing and new processes.
- Experience establishing and maintaining effective working relationships.
- Work requires reliable transportation as daily/weekly travel is necessary amongst branches.
- Work requires ability to lift 50 pounds as moving equipment is routine; will require carrying, pushing and/or pulling of equipment and/or devices; the ability to climb, stoop, kneel, crouch and/or crawl.
- High school diploma or equivalent, Bachelor?s degree in a related field preferred.
- Minimum 3 years? experience supporting complex networks and systems preferred.
EEO Statement
Florida State University Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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