Science Systems and Applications, Inc. (SSAI) is seeking an early career Systems Administrator to join our corporate Information Technology Infrastructure team. The current opportunity will be providing end user and Systems Administration support for computers used by SSAI Employees in our corporate environment. It will include supporting end user computers running Windows, MacOS, and Linux. The ideal candidate will have experience with end user customer support, will have strong problem-solving skills and be good collaborating, innovating, and making things happen.

Job Duties:

• macOS systems administration and support using JAMF, Terminal, and the GUI.
• Windows systems administration and support using Intune and the GUI.
• User management, including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues.
• Provision and manage macOS and Windows systems.
• Configure and maintain backups and perform restore tasks.
• Maintain standard operating procedures- and documentation on an ongoing basis.
• Experience with the use of IT Service Management (ITSM) tools, such as BMC Remedy or ServiceNow.
• Monitor enterprise server environment, communicate, and support stakeholder communications, resolutions, and continuous operations.
• Work closely with Systems Administrators on troubleshooting server problems and documentation of all changes, issues and problems related to maintaining the servers.
• Provides technical support for staff and public access desktops, laptops, and printers for hardware, software and connectivity issues; research, troubleshoot, and resolve problems; performs virus detection analysis; ensures appropriate security measures are in place for individuals and departments; assists with installing software updates and maintains patch management. Installs new hardware and software as necessary.
• Evaluates and recommends personal computer hardware and software for the department; provides support and consulting services to end users.
• Maintains inventory of personal computers, peripheral devices, computer equipment and supplies; assists with the selection, research and testing of new or updated computer applications and hardware.
• Solve problems that do not have documentation by walking customers through established processes for solving problems over the phone or/ and in person and utilize critical reasoning in solving the problem.
• Ensure a positive support experience for customers by demonstrating composure and professionalism either in person and/or on the phone. Display a welcoming approach to understanding customers’ problems.
• Respond to telephone calls, e-mail and personal requests for technical support related to computer systems, software, and hardware.
• Document, track and examine problems to ensure timely solutions. Follow through with customers to ensure full resolution of issues.

Required Qualifications:

• Associate’s degree in Information Technology or a closely related field and 2-4 plus years of closely related experience, or an equivalent combination of education and experience.
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Time Management - Plans and organizes daily work routine. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Implements work activities according to priorities and estimated schedules.
• Judgment/Decision Making – Evaluates the best method of research and then exercising appropriate judgment in establishing priorities and resolving complex matters. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Strong prioritization, problem solving, diagnosis and troubleshooting skills.
• Experience supporting computer users in a help desk environment.
• Strong communication skills.
• US Citizenship

EOE, including disability/vets

Physical Requirements: While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to touch, handle or feel objects, tools or controls. The employee frequently is required to talk and hear and occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.