***This position is eligible for a $5,000 recruitment bonus upon hire, subject to conditions.***

Under the general supervision of the Product Support Manager in the Public Health Applications under HHSC IT Application Services, with extensive latitude for the use of initiative and independent judgment, Performs complex computer systems analysis work. Analyzes business processes to identify opportunities and develop strategies for improving business productivity and achieving organizational objectives. Identifies and satisfies technical requirements by acquiring or developing appropriate information systems products and services. Develops and maintains complex Web-based software.

Work may involve planning, assigning, and/or supervising the work of others. Effectively communicates technical solutions and requirements to technical staff charged with acquiring, developing, and/or implementing products and services, and helps to ensure that standards are met. Trains others, as needed. Uses project management to manage and report project resources and status.

Participates effectively on cross-functional teams in a spirit of cooperation and flexibility. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. This position is classified as a fulltime position (40 hours a week). Work outside of regular hours may be required. Travel to other work location may be required. Performs other duties as assigned.

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Product support includes analyzing production problems as described by the customer, systems analyst, and/or customer support staff (agency and vendor), problem solving to keep the customer’s applications operational and ongoing maintenance and enhancements to software. Ensures that the system or product is successfully installed and that customers are adequately trained in their use. Assists trainers and technical support staff in the successful implementation of new software systems. Trains IT staff in new methods and procedures. Responsible for coding, testing, and supporting highly complex applications to meet customer needs. Rigorous testing includes coordination with the technical support staff (agency and vendor) for integration testing to ensure quality products before distribution.

Interface and consult with customers and technical staff (agency and vendor) to provide solutions by reviewing alternatives which may include software/hardware procurements. Coordinates and Communicates: A liaison between Program and technical team (agency and vendor). Facilitates project meetings. Prepares and makes presentations as needed. Prepares management level reports, such as status reports. Advises management of the status and progress of projects and other tasks being conducted. Reports status/risks to project manager and Product Support Manager. Develops project estimates, user requirements definitions with customers, preliminary analysis/design strategies, testing strategies, alternatives and resource requirement. Facilitates the development of technical deliverables, monitors technical assignments to ensure timely delivery. Performs walkthroughs and reviews of technical deliverables. Writes highly complex computer programs/scripts using appropriate technology, best technical practices and standards.

Oversees and monitors the maintenance of existing systems; monitors the resolution of software product problems; and ensures the system documentation is complete and up to date.

Evaluates existing and proposed computer applications to verify business requirements, system requirements, and equipment configurations are taken into account. Analyzes complex business processes, equipment, and techniques for applicability, reliability, efficiency, speed, cost, flexibility, and meeting customer needs. These duties include coordinating applications interfaces with other areas within the Department as well as between State Agencies with the coordination of management.

Other duties as assigned but are not limited to continuing education opportunities to enhance both technical and interpersonal skills, actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge Skills Abilities:

Knowledge of systems analysis and design skills using industry tools such as use cases, entity relationship diagrams, and Object-Oriented analysis and design processes

Knowledge of the limitations and capabilities of automation systems and the techniques used in their design

Knowledge of web development tools

Knowledge of Microsoft Visual Studio, Business Object, HTML5

Knowledge of database Oracle, Microsoft SQL Server

Knowledge of project management processes, Software Development Life Cycle (SDLC) methodologies

Knowledge of project control and cost estimating techniques

Strong skills in meeting facilitation and presentations for meetings involving cross functional teams and including external stakeholders

Skill in analyzing business processes and developing business cases for new or modified customer-related products and services

Skills and experience in collects, analyses and converts complex raw data and comprehensive information into written reports

Skills and experience in understanding databases and schemas and their relationships to each other

Skills in organization and team management

Skills in effective team facilitation

Skills in effective listening

Skills in effective verbal and written communication

Skills in effective presentations

Ability to plan, assign, and monitor the work of others

Ability to analyze systems and procedures and to explain abstract concepts in concrete terms

Ability to coordinate and solve complex problems; work in team environment; and handle multiple projects.

Ability to analyze, design, document, code, test, implement, and monitor automated processes on computers

Ability to express ideas clearly and concisely, both written and verbally, and to address audiences.

Ability to develop test plans, test cases, and test strategies according to industry standard test methods.

Registration or Licensure Requirements:

Initial Selection Criteria:
Required minimum of three years’ experience in systems analysis and design work including computer science, computer information systems, management information systems, or a related field

Required experience working with SQL

Preferred experience working professionally with a broad range of stakeholders

Additional Information:
This position can telework 100% from any location in Texas consistent with HHS telework policies. Applicants from outside Texas must be willing to relocate within 60 days of hire.

Applicants must provide information relevant to the experience requirements in the specific job history section of the application. Agency salary policy, budget and candidate’s qualifications will dictate final salary offer.

MOS Code:
Applicants must provide information relevant to the experience requirements in the specific job history section of the application. Agency salary policy, budget and candidate’s qualifications will dictate final salary offer. Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements may include: 25B IT, 275, 0171, 3DOX2. For more information, see the Texas State Auditor’s Military crosswalk at http:///www.hr.sao.state.ts.us/Compensation/JobDescriptions.aspx.

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In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.