Ballast Point Tasting Room Associate Position

Company Summary

We started out in 1996 as a small group of San Diego home brewers who simply wanted to make a better beer. In our exploration, we became obsessed with ingredients-tinkering, testing, and tasting to find the perfect balance of taste and aroma. That adventurous spirit leads to award-winning beers in classic and unique styles while challenging our own tastes and expanding yours.

We're proud of our San Diego roots, our employees, our beers, and our fans. We think of our employees as family, and you, our fans, as extended family. You'll see us use #BPPROUD as a badge of pride and a way to further connect with our beer loving community.

Position Summary:

Our tasting room associates are an essential part of our tasting rooms and restaurants and serve as the main connector between the guest and the Ballast Point brand. The tasting room associate is passionate about food and beverage, and as a true hospitality ambassador, is responsible for providing exceptional food and beverage service and sales, putting the customers' needs first, and continuously striving to improve the overall guest experience.

Responsibilities include but are not limited to the following:

Key Responsibilities:

• Greet every customer with a smile and inviting welcome, and thank every customer for visiting, inviting them back and upholding the Ballast Point guest service as a top priority
• Share about all Ballast Point craft beer and food offerings correctly and passionately, answering all guest questions and making food and beer menu recommendations
• Follow our Steps of Service to ensure all food and beverages are delivered with exceptional care and observe guests' dining experience to ensure guests are satisfied with their food, beverages, and service
• Demonstrate a knowledge of ABC laws for legal sale of alcohol by verifying guest identification responsibly serving alcohol
• Maintain and uphold brand and safety standards for keeping the bar, restaurant, patio, private dining rooms, and bathrooms clean and sanitary
• Remove dirty and unneeded glassware and plates from customer's dining space and ensure the floors and seating areas are free of trash and debris
• Operate POS system (Aloha) for sale of food, beer, and merchandise
• Contribute as a valuable, respectful team member by communicating effectively and driving process and service improvements

Minimum Qualifications:

• Passion for food and craft beer
• Must be a minimum of 21 years of age
• Part Time to Full Time availability
• Extensive knowledge and ability to talk about flavors and profiles of Ballast Point beer and food
• Ability to work respectfully in a team environment, communicate effectively, and ensure all tasks and projects are completed to the highest level of Ballast Point standards
• Positive attitude, outgoing personality and people-skills, a must!
• Ability to multitask, problem-solve, manage time effectively and adjust to guest needs and flow of restaurant
• Must possess a current RBS (Responsible Beverage Service) Certificate
• Must possess a current Food Handlers Certificate
• Cicerone Certified Beer Server Certificate preferred
• POS (Point of Sale) system experience preferred
• Must have reliable transportation
• Schedule flexibility with nights, weekends, and holiday availability preferred

Physical Requirements/Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Frequently spend 8 hours working, standing, walking, and remaining stationary on feet
• Frequently talk or hear
• Frequently use taste and smell senses
• Continuously reach, push, pull, bend, lift, carry, stoop and wipe
• Frequently wash hands and handle cleaning products
• Frequently lift and carry up to 25 pounds
• Frequently manipulate fingers, hands, and arms to cut, measure, pour, serve, carry, and wipe
• Frequently use close and distance vision and ability to adjust focus between the two

Work Environment

The work environment is fast-paced and demanding in a bar/restaurant setting with a loud noise level, high level of activity, and in close proximity to others. The environment can range in temperatures from hot to cold and occasionally work in and out of refrigerated environments with slippery floors.

-

Ballast Point is an equal opportunity employer and will not tolerate discrimination against any employee or applicant seeking employment on the basis of race, color, religion, creed, sex, national origin, age, disability, sexual orientation, marital status, public assistance status, veteran status, or any other characteristic protected by law.

Please note this Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.