Job description
This role is specific to the Premium Returns Service offering where you will be providing a high level of service to taxpayers signed up for the returns service. As a tax analyst on the Premium Returns team, you are the first point of contact for customer interactions. In this role, you should expect to dedicate a portion of your day fielding communication, both internal and external, regarding customer returns service. To succeed, you must be comfortable taking ownership of your customer's overall satisfaction and you must be empathetic to customer needs. Your understanding of the customer's needs will enable them to get the full benefit of Avalara's expertise and software enabling them to self-serve where possible. Compliance is complex, so your ability to set expectations and relay information in an easily understood manner is essential; this includes potential escalations where clear and timely communication is imperative.
- Prepare, review, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings
- Manage a select group of customers as their primary point of contact answering returns setup and filing related questions
- Build positive relationships with customers
- Responsible for the review and validation of new customer account setup to ensure accurate and timely filing
- Work directly with customers to set expectations on using the Avalara Returns product
- Communicate regularly and effectively with customers, jurisdictions, and other internal teams as part of research and resolution
- Work collaboratively with all staff members and management
- Manage workload to effectively meet deadlines
- Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
- Strong analytical, research, and problem solving skills
- Excellent written and verbal communication skills
- Ability to work independently yet still function as a team player
- Ability to prioritize and multi-task to meet strict filing deadlines
- Ability to learn and adapt to different software applications and tools
- Must have advanced knowledge of Microsoft Office, including Excel (functions include power pivot, vlookup, hlookup, etc.)
- Advanced degree in accounting or finance
- Experience with a Big 4 firm, large corporate tax department of a multinational company, or large ERP integration
Pay Range Details
The base pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Colorado $51,000 - $79,000 [annually]
Washington $51,000 - $87,300 [annually]
California $51,000 - $95,000 [annually]
NYC $56,300 - $87,300 [annually]
The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual salary/wage may be based on various factors, such as geographic location, candidate experience and qualifications, as well as market and business considerations.
This role is eligible for an annual bonus based on individual and company performance, depending on the terms of the applicable plan and the employee’s role.
Benefits
Avalara’s benefits for eligible employees includes company benefits such as medical, dental, and vision coverage, life, AD&D, and disability insurance, a 401(k) retirement plan, 17 days of paid time off annually, 12 paid holidays, paid parental leave, an employee assistance program, and subsidized transportation options for commuters.
All benefits are subject to eligibility requirements and Avalara reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law.
About Avalara:We’re building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there’s an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes — the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.
Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That’s a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That’s why we’re growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.
Equal Opportunities:
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.
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