Job description
Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.
Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.
Summary of the Position:
We are seeking an IT technical support specialist with demonstrated accomplishments in desk side computing, hardware, software, project management, and other skills. The ideal candidate will have excellent troubleshooting and client liaison skills, and an ability to interface with both technical and non-technical professionals.
Key Responsibilities:
- Provide technical support for all users & guests working on Tishman Speyer systems and at TS properties.
- Provide end-to-end support for both end-users and C-level staff.
- Assure that all issues are addressed, and the problem resolution is quickly conveyed to the user’s satisfaction.
- Interact with our IT customer base via phone inquiries, in person, or via remote session to assess, diagnose problems or issues, and effectively communicate the issue and resolution.
- Install software, modify accounts, and adjust user settings based on user needs.
- Partner with the offshore ServiceDesk team to ensure IT support operations run smoothly.
- Travel to local and regional offices to provide support and complete projects.
- Create and share technical procedural documents and user FAQs with other team members.
- Work on all IT-related tasks for office moves, adds, and changes including new hire setups.
- Deploy new hardware systems and software applications.
- Building Technology, Security Systems, Turnstiles, and basic network infrastructure.
- Responsible for troubleshooting and resolution of all mobile devices and building processes to ensure recovery of user-based devices.
- Be able to partner with team members and run large projects and/or large tasks to ensure success.
- Support and Maintain conference rooms for Teams, Zoom, and WebEx meetings.
- Training users on everyday technology and new technologies.
Skills & Qualifications:
- Bachelor's degree required, a preferred degree in Computer Science, or Information Systems
- 5 – 7 years of IT Support experience in a large fast-paced corporate environment.
- Advanced knowledge of Windows and end-user support.
- Demonstrates a strong understanding of O365, Windows 10/11, and related Office projects.
- Solid knowledge of iOS and Apple mobile devices, including Mac OS.
- Ability to effectively listen to customers and respond to their requests & troubleshoot items.
- Strong video conference knowledge including conference room technology (Lenovo ThinkSmart and Crestron Systems). Teams, Zoom and WebEx knowledge is a must.
- High level of patience when dealing with non-technical users, senior executive management level users as well as offshore resources.
- Excellent communication skills.
- Onsite presence is required
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.
We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.
Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Disability Assistance
- Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to
RecruitingAccommodations@tishmanspeyer.com
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