Situation in Organization

• The Technical Service Representative reports to the Technical Service Director for the Consumer & Construction business unit (C&C)

Job Dimensions

• Responsible for technical support of our OEM customers
• Responsible for technical support of our pro channel customers
• Responsible for performing all Technical Service duties
• Perform laboratory work and testing procedures; including benchmarking competitor products vs Bostik’s
• Assist R&D team with product field trials and evaluations
• Assist Sales team with Key Customers
• OEM product technical data sheet reviews

Activities

• Manage all bond testing and adhesive studies with OEM’s products
• Evaluate and field trial R&D formulations for New Product Development
• Manage all OEM related inspections and jobsite visits
• Technical writing – letters and reports
• Complaint resolution thru Salesforce.com in conjunction with the Technical Service Director
• Practice safe work habits in accordance with OSHA and EPA guidelines, and Bostik specific EHS expectations.

Context and Environment

• Job responsibility focuses on 80% OEM and 20% pro channel work
• Job responsibility focuses on 75% bond testing/field trials/benchmarking, 15% complaint / inspection resolution and 10% customer training
• More than 5 anticipated out of territory travels annually

Accountabilities

• To provide product knowledge and support to our customers; both internal and external across North America. This includes managing testing/field trials and resources needed for the Technical Service role. Customer support must be technically sound and sufficient to assist their needs.

Qualifications / Experience Required

• Hands on experience in the flooring industry
• Past history of flooring installation
• Excellent communicator – verbal and written
• Technical writing and computer skills
• Minimum HS diploma and post HS technical school strongly preferred

A career with Bostik offers a collaborative work environment and supportive development to reach your career goals, with benefits starting day one as part of our competitive total rewards strategy. Bostik, an Arkema company, is a leading global adhesive specialist in construction, consumer and industrial markets. For more than a century, it has been developing innovative adhesive solutions that are smarter and more adaptive to the forces that shape daily lives. From cradle to grave, from home to office, Bostik’s smart adhesives can be found everywhere. With annual sales of €2 billion, the company employees 6,000 people and has a presence in more than 50 countries. www.bostik.com. The diversity of our employees is an asset we value and commit to from recruitment through career management. Bostik is an EEO/AA/Drug Free Workplace. The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications