Drilling Technology Reimagined
Warrior Rig Technologies designs, manufactures and services high-spec rig components and pipe handling equipment that provide premier efficiency, innovation and serviceability.

The Technical Services Administrator will be responsible for numerous administrative functions related to field operations of an oilfield remanufacture service and support facility.

The successful candidate will set high standards of performance for themselves and others; be professional in written, verbal and personal communications in any situation; seek opportunities to learn and develop new skills, knowledge and experiences; have an analytical mindset that can utilize factual data to develop creative and business-oriented solutions; be able to adjust accordingly to different environments and audiences; and be flexible to adapt and adjust to an ever changing work environment. This is a customer facing job.

Detailed Description

• Will administer the Warrior Technical support hotline and will have opportunities to engage with technicians and customers
• Will be responsible for turning appropriate customer feedback into the appropriate customer service ticket based on the rules set for the in the Quality Management System
• Facilitate logistics with operations, service technicians, & customers on workflow
• Process and maintain work orders and sales orders using an ERP system.
• Ensure that established procedures related to service maintenance inspections (truck, tools) work orders and sales orders are being followed and the documentation is prepared properly.
• Run and reconcile various reports from business systems and applications
• Provide on-the-job training to employees to encourage optimum performance and continued skill development. Effectively plan and record Bi-Weekly (Crew change over) meeting(s) and discussion topics
• Assist production administrators with additional or overflow tasks of work orders or documentation needs
• Other administrative duties as assigned

Job Requirements

• Ability to effectively communicate, interact, and assist employees, internal customers and third-party companies by telephone, email, mail or in person with respect & customer focus in mind
• Proficient in MS Office Suite, including PowerPoint, Excel, Word, and Outlook
• Strong organizational Skills, utilize a computer and software with the ability to run reports and analyze results for communication, reporting and data acquisition
• Knowledge of general administrative functions to include accounting, invoicing, time-card management, records management, and document control processes with the ability to multitask and manage several activities simultaneously
• Demonstrate clear communication skills including ability to read, write and speak English as well as understand and promptly follow verbal and written instructions
• Follow defined procedures, processes and HSE requirements, they must work with an emphasis on safety for themselves and others including coworkers and third parties.
• Also, must be able to work closely with others and under deadlines including time-sensitive response situations and be willing to work extended schedules that will include working days, and occasionally nights, weekends, and holidays.
• Able to read & teach electrical, hydraulic, mechanical schematics & assembly drawings
  

Minimum Qualifications

• High school diploma or GED
• 5 + years of experience in a field maintenance roll in oil and gas or related industry
• Understanding of oilfield terminology and parts, specifically related to top drive, make/break machines, and pumps
  

Preferred

• Work experience with API Quality certification
• Millwright, Journeyman Mechanic or Electrician certificate or Trade School Degree
• Oil & Gas Equipment Installation, Rig up /down experience:
  • Warrior, TDS 11 Top Drives, Iron Roughnecks, Automated Catwalks, Power End
• 3 + years of experience in a manufacturing and service environment or equivalent credits
• 3 + years of experience in the repair and remanufacture of oilfield equipment or equivalent credits
  

Additional Details:

This position requires the person to work in both office locations and outdoors in all types of weather conditions, including precipitation, cold / heat, high wind, and turbulent conditions. The Technical Service Administrator will be occasionally exposed to the typical conditions of the local area and where other drilling operations and rigs are located.