Are you looking for an opportunity to make a difference? At Mesa Labs we’re passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.

The Technical Support Representative that supports our Calibration Solutions business has responsibility for providing customer’s technical support primarily on the Dialyguard product line.

Key Job Responsibilities:

• Responsible for providing Level 1 and Level 2 technical support across multiple products, including but not limited to hardware and software support inquires.
• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
• Improves system performance by identifying problems; recommending changes.
• Provide remote user training when required.
• Provide courteous and exemplary service and support to all Mesa Labs customers.
• Required to maintain detailed records, work orders and daily weekly and monthly schedules.
• Actively manage customer support technical help desk ticketing system
• Supports sales team with technical expertise and recommendations for customer applications.
• Ensure all equipment functions to the satisfaction of the customer.
• Management through rigorous accountability to established KPI’s.

Qualifications/Education:

• High school diploma or GED required.
• Technical Support/Help Desk Experience.
• Intermediate/Advanced knowledge of Microsoft Windows 10/11.
• Microsoft Office – Word, Excel, Teams, Outlook, SharePoint.
• Problem Solving, Verbal Communication, Phone Skills, Customer Service, Quality Focus.
• Remote support - Ability to troubleshoot and resolve issues remotely via phone or screen sharing sessions.

• Device/product related support.
• Software installation and troubleshooting support.

Compensation/Benefits:

The company offers a comprehensive benefits package and compensation for this position. The package includes base salary, bonus, medical/dental/vision insurance, 401k/Match.

Salary Range for this position is $20-28/hr.

Mesa Labs is an Equal Employment Opportunity Employer.

Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)