Technical Support Representative

Full Time
Boston, MA
Posted Just posted
Job description
Company Description


About Veolia
Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste. Veolia Environnement (Paris Euronext: VIE) generated consolidated revenue of €28.508 billion in 2021. www.veolia.com


Job Description


BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose:
Responsible for functioning in a technical support role to both the Customer and sales team by providing knowledgeable expertise in chemical grouping, a variety of disposal options, approval, RCRA, DOT regulations and compliance. Provides guidance to field operations staff as well as administrative support to achieve client’s goals in determining the most cost-effective methods in delivering quality services at a high level of satisfaction.

Primary Duties/responsibilities:

  • Assists in developing preliminary proposals and sales quotations as determined by the specification supplied by the sales team.
  • Assists in maintaining work schedules for field workforce and advises supervisory staff and sales team when questions arise.
  • Contacts customers on an as-needed basis regarding specific job related requirements, obtaining additional information, and job satisfaction and quality.
  • Tracks profitability and provides background information for future forecasting to include value, profiles, and associated costs.
  • Maintains the TSR file system to include customer correspondence, waste profiles, and pricing as well as updating customer spreadsheets to maintain current profiles, costs, and all pricing on an individual account basis.
  • Identifies and tracks transportation, lab analysis and vendor costs by purchase orders to ensure accuracy of billing invoices.
  • Selects and obtains new waste profiles with respect to customer preference, technology, cost and facility approval.
  • Other duties as assigned.


Qualifications


Education / Experience / Background:

  • High School diploma or GED equivalent required
  • Bachelor of Science degree in Chemistry or a related discipline preferred.
  • 2 to 3 years in the hazardous waste industry preferred.

Knowledge / Skills / Abilities:

  • Knowledge in environmental technologies.
  • Knowledge of disposal site capabilities and limitations prior to shipping hazardous materials to ensure efficient disbursement and storage.

Required Certification / Licenses / Training:

  • OSHA HAZWOPER certification

Additional Information


We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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