Job description

Birkenstock, USA Job Description

JOB TITLE: Sales Support Representative

REPORTS TO: Sr. Director of Inside Sales & Customer Service

SUPERVISES DIRECTLY: N/A

SUPERVISES INDIRECTLY: N/A

TYPE: Non-Exempt/Temporary

LOCATION: Novato/Marin

SALARY: $25/hourly

OVERVIEW

This position always gives Best in Class service while supporting company and individual goals using excellent communication skills and ensures accuracy for data entry.

RESPONSIBILITIES

• Responsible for 95% accuracy of all work products. This includes but is not limited to order entry, pricing/ discounts, product information and availability promotions, cancellations, extensions, and delivery.
• Is familiar with EDI (Electronic Data Interchange) order processes, backorders, return authorizations, cancellations, credits, chargeback’s, co-op, and requisitions for strategic, national, specialty, independent, or niche accounts.
• Audits and tracks orders to ensure appropriate pricing, discounts or sell program extensions or applied payment terms are accurate.
• Responsible for 95% accuracy of all work products. This includes but is not limited to heavy order entry, pricing/ discounts, product information and availability promotions, cancellations, extensions, and delivery.
• Responsible for documenting all procedures and processes for accounts.
• Other duties as assigned.

POSITION REQUIREMENTS/QUALIFICATIONS

• Associate degree (A.A) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience is preferred.
• Must have excellent communications skills and ability to work effectively with all levels of personnel.
• Must have strong interpersonal skills support leadership, management, negotiation, and problem- solving functions of this role.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously; meet deadlines and handle work related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remain calm and professional in stressful situation.
• Detail oriented while maintaining an extremely positive attitude.
• Must be able to work independently and productively with minimum supervision.
• Recognize problems, identify possible causes and resolve routine problems.
• Team player with a “can do” attitude that can work in a fast-paced environment.
• Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
• Ability to expertly and aggressively market and sell company’s brand and products.
• Able to work a flexible schedule to include overtime and weekends as requested.
• Demonstrates product and policy knowledge when handling customer questions, requests, orders, and issues.
• Strong phone and customer service skills.
• Solid proficiency and experience in data entry systems (ABS, web orders).
• Knowledge of Database Software, Internet Software. Basic knowledge of MS Excel, Word, and

Outlook.

• Ability to use effective questioning techniques to get to the root cause as quickly as possible to understand and resolve issues, quickly making sound decisions.
• Proven ability to multi-task as well as plan and prioritize workloads, both independently and in a team environment, with minimal supervision.
• Ability to make intelligent decisions independently and contribute recommendations for resolution of issues to next level management.
• Must be able to move and/or lift up to 10 pounds.

Job Types: Full-time, Temporary

Pay: $22.00 - $26.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Novato, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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