Job description

Our local family business that manages and maintains residential rental properties throughout the South Pinellas County area, is currently seeking a Tenant Services Coordinator to join our team.

This position is responsible for coordinating all work requests from tenants in rental properties, and ensuring work is done in a timely manner. This position is done in the office, and strong customer service, computer and organizational skills are required.

Role Responsibilities:

• Coordinate and follow up on maintenance work requests;
• Communicate with Property Management Team, Property owners, tenants, and vendors;
• Ensure outstanding client relations and service (tenants, owners and vendors);
• Answer emails from tenants regarding maintenance for rentals;
• Take maintenance calls from tenants;
• Receive and respond to tenant work requests, and enter into PM Software;
• Assign work orders to vendors;
• Coordinate, contact and schedule vendors for work orders as needed;
• Contact homeowners for approval for larger work projects;
• Close out completed work orders in PM Software;
• Follow up with residents to ensure work orders are completed;
• Administer rental and fire inspections processes;
• Meet vendors, homeowners, and residents at properties as needed;
• Perform Unit Inspections and Prepare Inspection Reports;
• Assist with other property management tasks as needed;

Ideal Candidate:

• 2+ years Customer Service experience;
• Strong Administrative Experience Required;
• Organization and prioritization skills;
• Strong communication skills;
• Strong sense of urgency in a fast-paced environment;
• Attention to detail;
• AppFolio Property Management Software experience preferred but not required;
• Basic Microsoft programs knowledge and computer skills;
• Positive attitude;
• Must have a valid Driver's license and operable vehicle.

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Experience level:

• 1 year
• 2 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Gulfport, FL 33707: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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