Job description

NOW HIRING

Tour Planner – Janesville, WI

Job Summary

Coach USA, one of the largest transportation companies in North America, is hiring a full time Tour Planner at its Janesville, WI location. The ideal candidate will be an organized, detailed, and motivated individual who can lead themselves into success as a Tour Planner. They will exhibit excellent customer service and sales skills, be computer savvy and familiar with all the divisions of the company. This position reports to the Director of Tour and Travel.

Duties and Responsibilities:

Provide quality customer service, utilize proper phone etiquette, and maintain a positive attitude

Research destinations, activities, restaurants, hotels etc… for group travel

Answer and service all incoming calls, emails, mail as well as work with clients in person

Create, maintain and input one-day, extended day and flyaway retail and custom group tours

Become efficient in current software program to include inputting and updating tour details, book, cancel, as well as change passenger reservations as needed

Collect, process, post, refund appropriate funds to and from client/vendor accounts accordingly

Creatively write tour descriptions and assist in creating annual travel

Develop and maintain a professional network of travel partners (clients, group leaders, vendors etc…)

Communicate and coordinate with colleagues as necessary

We Offer:

Competitive wage up to $20.00/hr

Monday-Friday work schedule

Excellent Benefits (medical, dental, vision, short term disability, Life insurance, 401K)

Paid holidays & Personal time off

Required Experience/Skills:

Proven customer service experience

Prior Travel / Event Planning preferred

Detail oriented

Professional Writing Skills

Must be able to work independently

Must be highly self-motivated

Knowledge of Microsoft Office (Word, Excel, and Publisher)

Excellent communication skills

To learn more about your next big career change, APPLY NOW!

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

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