Job description
Supporting the Most Exciting and Meaningful Missions in the World
TPQ Knowledge Management Specialist
Macfadden, an Amentum company, is seeking a Knowledge Management Specialist (KMS) to support the Applied Learning Team (ALT) in USAID’s Bureau for Humanitarian Assistance (BHA). BHA leads and coordinates the U.S. Government’s humanitarian assistance efforts overseas in response to natural disasters and protracted crises. The bureau also supports early recovery efforts that restore and protect basic systems and services and invests in risk reduction programs that prevent or reduce risks associated with chronic and recurrent hazards.
ALT is located within the Design, Monitoring, Evaluation, and Applied Learning Division (DMEAL) in BHA’s Office of Technical and Program Quality (TPQ). TPQ ensures technical excellence in humanitarian programming through evidence-based guidance and training, continual learning, and global engagement. The DMEAL Division leads BHA’s efforts to ensure high-quality programming, rigor, and innovation through strategic planning and activity design, consistent and effective performance monitoring, comprehensive and appropriate evaluation, and purposeful learning across the full spectrum of BHA responses and programming. The ALT improves BHA program quality, decision-making, and strategic leadership through strengthening capacity and practices around adaptive management, emerging strategic approaches, purposeful learning, and coordination/collaboration.
As a member of the ALT, the KMS will support office-wide integration of knowledge capture, transfer, and utilization while also fostering strengthened capacity in collaborating, learning, and adapting (CLA) more broadly. These efforts contribute to the uptake of evidence and learning, knowledge and experience arising from BHA programs, thus extending the impact of past investments and facilitating adaptation to new operational and local contexts.
Building upon the strong foundations of BHA as a learning organization, the KMS will support the application of knowledge for more effective humanitarian assistance. The emphasis for this role is on people and processes rather than data management systems. The incumbent will work closely with and receive technical guidance from the ALT Team Leader and KM and Organizational Learning Advisors.
The responsibilities of the KMS include:
- Coordinating with ALT and KM/Learning support mechanisms to develop tools and resources that document promising practices, lessons learned, and emerging evidence, such as the Research Roundup, case studies, and lessons learned videos. This includes managing the production, design, content capture/curation, and distribution of the Evidence & Learning Newsletter.
- Creating and updating pages on the BHA intranet and Technical Learning Library, using basic user interface/user experience design skills; monitoring website metrics and feedback as possible; and proposing ways to apply feedback.
- Providing internal feedback on CLA or adaptive management plans submitted by partners and documenting identified capacity gaps.
- Supporting the design and management of learning events, consultative processes, webinars, and other training/interactive approaches in collaboration with other BHA staff and KM/Learning support mechanisms.
- Collaborating with BHA contractors and vendors to ensure that content aligns with best practices and is in compliance with USG/USAID regulations, including 508 compliance.
- Supporting ALT’s efforts to oversee the operations and financial management of the team’s grant awards, including supporting application processes, activity-level work planning, and budget management.
- Initiating and maintaining effective relationships within BHA, with implementing partners, and with other agencies and donors; participating in key KM/learning communities of practice to stay abreast of innovation and best practices; and identifying opportunities for collaboration, and events or other mechanisms for dissemination and sharing of BHA KM/Learning experience.
- Playing a substantive role in work planning for the ALT, including supporting participatory processes to gauge needed areas of support from BHA staff globally and integrating contributions from BHA KM/Learning support mechanisms.
- Serving on BHA responses as needed and as requested by BHA.
- Performing occasional other duties as assigned.
Education, Experience, and Skills Requirements:
- Must have at least 6 years of directly related experience with a Master’s degree, 8 years of directly related experience with a Bachelor’s degree, or 10 years of directly related experience without a degree.
- Demonstrated experience in project management, overseeing planning, budgeting, timelines, and quality control over end products.
- Demonstrated experience in curating online repositories and newsletters.
- Strong knowledge of MS Office and Google Suite applications, content management systems. Additional skills with Google Analytics and basic HTML preferred.
- Demonstrated experience working in international development or humanitarian assistance and taking into account differences in culture, language, access to resources, and other factors.
- Demonstrated ability to work well under pressure, successfully balancing competing priorities and demands.
Qualified candidates should:
- Have strong organizational skills and exceptional attention to detail,
- Possess excellent oral and written communication skills,
- Be flexible and adaptable to changing circumstances, and
- Be willing to go the extra mile and participate as an active team member who assists other team members as necessary.
Ability to obtain and maintain a US Government issued Secret clearance for the duration of your employment. One of the requirements for a US Government Secret clearance is US citizenship. Only applicants who currently hold an active Secret or higher-level security clearance or who are eligible to receive a Secret security clearance will be considered for this position.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
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