Job description
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
The Training Coordinator maintains knowledge of all products and services offered; is responsible for current and new staff
preparedness; and creates training material and conducts classroom training.
preparedness; and creates training material and conducts classroom training.
What You'll Do
- Be knowledgeable of all products and services offered by Winston Benefits.
- Be knowledgeable of all workflow processes within the Winston Benefits organization.
- Work with Subject Matter Experts and Account Managers to develop new training material and maintenance of existing
- programs.
- Facilitate instructor-led classroom training and individual training on product knowledge and customer service skills for
- Call Center and Sales Department.
- Support Call Center and Sales Department as needed with electronic and paper application instructions and provide
- support for Telephonic and Field Enrollments.
- Support the development and execution of company initiatives.
- Conduct training for new hires by providing an introduction to Life and Health insurance benefits; develop customer
- service skills; individual sales coaching techniques and provide ongoing assistance.
- Determine individual training needs and provide feedback for current staff by observing incoming phone calls and
- conferring with Call Center Manager.
- Improving training effectiveness by developing new approaches and techniques.
- Provide back up to Call Center as needed during telephonic enrollments.
- Respond to inquiries from Call Center Information Specialists.
- Maintain ongoing knowledge of healthcare industry and prepare Call Center.
- Perform other duties as assigned.
What You'll bring
- Excellent punctuality and attendance.
- Strong sense of initiative and self-motivation.
- Ability to multi-task and be detail oriented.
- Excellent verbal and written communication skills.
- Ability to address difficult situations in a tactful, professional manner.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.