Job Description

Travel Counselor (Part Time – 10 to 19 hours a week)

Department: Partner & Visitor Services

FLSA Status: Non-Exempt

Reports to: Director of Visitor Services

Prepared/Revised Date: March 31, 2023

About Visit Spokane

Visit Spokane is a team of industry professionals passionate about promoting Spokane. We are a Destination Marketing Organization (DMO) and it’s our job to tell the world about the Spokane region. We are a non-profit funded by Lodging Tax, Tourism Promotion Area (TPA) dollars and Partnership Revenue. Through collaborative efforts, we market everything our region has to offer.

About the Position

Visit Spokane aims to provide outstanding customer service to in-market visitors and residents knowing that in doing so we enhance their experience and create positive word-of-mouth and repeat visitation.

The Travel Counselor acts as a concierge and customer service representative for the Spokane Region. The ideal candidate loves the Spokane region and has a genuine interest in its history, culture, nature, amenities, activities, and entertainment options.

The position will work at the Spokane Visitor Information Center located @ 620 W. Spokane Falls, Blvd. in beautiful Riverfront Park.

Essential Duties and Responsibilities include the following:

Staffs the Visitor Information Center.

Greets visitors in person and over the telephone and engages in conversations that will help uncover visitors’ interests and connect them to the region’s assets.

Assists visitors by directing them to locations and answering questions pertaining to the area and regional attractions.

Regularly reads available literature, reviews VisitSpokane.com, Riverfront Spokane and other websites to increase knowledge of Spokane’s history as well as current and future things to do and latest updates to food & drink, attraction, and retail businesses. Adds visitor related events to the visitspokane.com event calendar.

Acts as a liaison for visitors inquiring about Riverfront Park services and attractions and shares relevant park information, as necessary.

Tracks information as required for reporting the number of visitors assisted, Visit Spokane partner referrals, visitor interests, etc.

Keeps information racks properly stocked and neatly maintained. Assists with special projects as needed.

When required attends and assists at Visit Spokane partner and event functions. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Shifts may be weekdays or weekends, but no night shifts.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

No Supervisory Responsibilities

Education and/or Experience:

High school diploma with some college preferred. Previous experience in customer service preferred. A combination of relevant education and experience may be substituted for the above requirements.

Certificates, Licenses, or Registrations:

None required at this time

Personal Characteristics

Good communication and public presentation skills and proven ability to work with a diverse group of individuals and groups. Must enjoy working with people directly, have high stamina/high energy levels, and be comfortable assisting multiple people simultaneously.

Computer Skills

To perform this job successfully, an individual should have knowledge of general office computer programs such as Microsoft Office Suite.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this role, the employee is regularly required to stand for long periods of time (i.e., standing while conversing with visitors that have entered the visitor information center) sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard. Specific vision abilities required for this job include close vision requirements due to computer work. The employee will occasionally be required to lift and/or move up to 40 pounds. Ability to speak clearly and hear well when communicating over the phone and in person.

Visit Spokane provided logo wear along with Business Casual attire are required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee will have the ability to sit and/or stand at a computer terminal for a day. The noise level in the work environment is moderate.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Visit Spokane believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company.

Visit Spokane is an Equal Opportunity Employer