Job description

Collette is seeking Travel Documents Coordinator to join the Production/Distribution Team. This is a 6 month temporary role is based at headquarters in Pawtucket, RI.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Responsibilities:

• Compile guest travel documents for shipping. Verify that all purchased tour components appear and are accurately reflected in the guest travel documents.
• Verify that all branded materials have been appropriately included in the guest travel documents.
• Collaborate cross-departmentally to identify and resolve challenges related to the processing of guest travel documents.
• Monitor dashboard to prioritize early requests to meet guest expectations.
• Monitor, respond and process phone queue and department email inbox.
• Performs other functions as assigned

Knowledge and Skills:

• Proactive, positive, and professional approach and demeanor to their work with the ability to work well under pressure
• Collaborates well with others and fosters a cooperative work environment
• Ability to effectively create and communicate through all means of communication.
• Ability to work flexible shifts, including weekend, night, and holiday coverage to meet business need
• Demonstrate the ability to optimize productivity and complete tasks thoroughly and accurately. Must be detail oriented.
• Demonstrates skill in customer service, time management, and organization
• Proficient computer skills in Microsoft applications.
• Contribute to the financial stability of the organization through quality control auditing.

Job Types: Full-time, Temporary

Pay: From $15.50 per hour

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Work Location: Hybrid remote in Pawtucket, RI 02860

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