OKC, Tulsa, Victoria, and Richardson

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  Effective and timely performance of assigned functions.

• Duties relating to setup and support of customers using Cash Management services.
• Quality control responsibilities for internal onboarding paperwork and agreements
• Research and knowledge of business entity documentation needed for customer authority and multiple entity review and determination
• Preparation and coordination of various cash management duties and responsibilities
• Requires attention to detail with accuracy and timeliness
• Works closely with other Treasury Management staff as well as internal departments and banking centers
• Preparation and completions of forms, document scanning and other matters relating to Treasury customer records.
• Interpreting policy and applying to daily tasks.
• Keeping Quality Control policies and procedures current
• Daily interaction with department team members and banking centers.
• Other duties and projects as assigned.

2. Responsible for establishing and maintaining professional business relations with internal customers, and vendors.

• Obtains and conveys information as needed. Composes correspondence as needed.
• Resolves (or refers) questions and requests promptly and courteously. Quick and accurate follow-up to service and support request and issues is expected.
• Acts in a courteous and professional manner.
• Maintains confidentiality of customer information.

3. Responsible for establishing and maintaining effective coordination and working relations with Bank Associates, Management and Vendors.

• Assists related departments as needed.
• Supports cash management/treasury management customers and internal support as needed.
• Keeps management informed of area activities, risks, trends and of any significant problems.
• Attends and participates in meetings as required.
• Completes required reports and related documents.

4. Responsible for related duties as required or assigned.

• Stays informed of changes in area policies, procedures, and requirements.
• Ensures that work area is clean, secure, and well maintained.
• Completes special projects and tasks as assigned.

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  Duties and responsibilities are performed in accordance with established policies, procedures, and legal requirements.
• Customer inquiries are handled in an appropriate manner.
• Documents and customer setups are accurate and timely.
• Records and reports are correctly prepared and submitted in a timely manner.
• Good working relations with internal departments. Questions are promptly and courteously resolved. Assistance is provided as needed.
• Management is appropriately informed.

QUALIFICATIONS