Trust and Safety Trainer | Port Saint Lucie, FL
Full Time
Port Saint Lucie, FL 34983
Posted
Job description
Category :
Training
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
1. Conduct New Hire Training to educate new employees about the organization, client and related product and processes.
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
This role holder will b
e responsible for t
rain
ing employees (new or existing)
to meet and
exceed performance, quality, end
-
user satisfaction and other key operational metrics by providing
guidance, support and education.
They are also expected to perform Training Needs Analysis and design
training content as needed.
1. Conduct New Hire Training to educate new employees about the organization, client and related product and processes.
2.
Facilitate refresher and remedial trainings to upskill, cross skill employees or to support
performance concerns.
3. Coach and mentor
employees to enable transfer of learning.
4. Support Training Needs Analysis when requested and communicate the outcome to the Training
Manager.
5. Develop material and coordinate the execution of training initiatives for virtual or live classroom
sessions.
6. Dr
ive completion of training across the account as per the target timelines.
7. Keep self updated on client policy and process changes and participate in calibration and
Process Knowledge Tests.
8. Maintain and publish training reports as needed.
9. Evaluate training
performance through learner feedback and trainee performance.
10. Work with internal team to conduct informal/formal training needs assessments, identify
training gaps, and drive improvements to training curriculum and/or delivery
.
1.
Higher, secondary specialized education
2. Bachelor’s degree is preferred
3. Completion of an internal development initiative for trainers
3. Overall 2+ years of experience in the Trust & Safety domain and client relevant product and policy knowledge
4.
1+ years
client s
ervice
-
related work experience.
5. 1+years of experience as trainer in a client or service delivery environment (for external hires).
6.
Fluent in English and
regional language as per the requirement
offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.