University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.
A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.
Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.

University of Maryland Upper Chesapeake Health owns and operates:
University of Maryland Harford Memorial Hospital (UM HMH), Havre de Grace, MD
University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD
The Upper Chesapeake Health Foundation, Bel Air, MD
The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD
The Senator Bob Hooper House, Forest Hill, MD

JOB SUMMARY: Under limited supervision, schedules surgical procedures for surgeons. Greets and directs patients and visitors effectively and courteously. Monitors appearance of the waiting room and notifies Supervisor of emergencies in the waiting area. Schedules appointments and prepares medical records and billing information prior to the patient being seen by the physician. Provides various support activities for the front office.

Required Qualifications:

• Education & Training:
• High school diploma or equivalent is required.
• Medical Terminology and Anatomy and Physiology preferred.
• One (1) year surgical scheduling experience, experience in a customer service environment, or experience in health care/physician practice is required.
• EMR experience

Preferred Skills & Abilities:

a) convey verbal and written information

b) follow directions

c) maintain discretion with patients

d) respond to emergency situations appropriately

e) effectively function as a member of a collaborative team

f) organize and manage time effectively, setting appropriate priorities

g) adapt hours of availability to variable and changing needs; and h) excellent attention to detail