Description

BE A MAKER

At Simpson Strong-Tie, there’s a common thread connecting the people who work here: the drive to make things better and figure out how to get it done. We call it the Maker mindset. For over 60 years, our employees have fostered a collaborative workplace where people are engaged in creative thinking from the first day on the job onward. No matter what role you’re in — from production, to sales, to engineering — you’ll contribute to the growth and success of the company by having a Maker mindset.

When you think of the best a family has to offer — support, collaboration and respect — that's what we value. When there's a win, we'll cheer you on. When there's a snag, coworkers step in to help you out. Working on solutions together is just the way we do things here, and that creates an atmosphere that often feels like home.

You'll work alongside talented, passionate, dedicated, humble and genuinely kind people who are all contributing to our shared mission: to provide solutions that help people design and build safer, stronger structures. It's this mission and our strong people-focused values that have made Simpson Strong-Tie a unique place to work — a place where you can connect, create and build your career. We invite you to learn more about our culture and why our employees are our most loyal customers.

YOU

You want to be an important member of a strong team of other makers who take pride in their work and support each other. As a User Experience Researcher (UXR) at Simpson Strong-Tie, you will collaborate with fellow UX team members, digital product managers, and stakeholders to understand user needs and create solutions to positively impact digital product development. You will design and conduct primary and secondary research, such as, but not limited to, 1:1 remote in-depth-interviews, contextual inquiry, and surveys. This is a hands-on role, supporting multiple digital products, such as but not limited to B2B Saas and sophisticated web-based apps. That’s year one. If career growth is important to you, we not only know how to help you with that, it’s what we love to do: https://youtu.be/PUqzuWryYcU.

WHAT YOU’LL BE DOING (% of Time)

Identify Research Topics (20%)

• Work with UX Product Designers, Product Owners, UX Engineers and other UXRs to identify and prioritize research opportunities in a fast-paced, rapidly changing environment.

• Act as a thought leader in the domain of research, while advocating for the people who could use our products.

Conduct User Research (20%)

• Conduct independent research on multiple aspects of products and experiences.

• Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing).

• Design and execute end-to-end custom primary research using a wide variety of methods.

• Design studies that address both user behavior and attitudes.

Cross-Functional Teams Collaboration (20%)

• Partner cross-functionally and build relationships with other UXers, Marketing Managers, Product Owners and Product Managers to scope and deliver strategic research that influences UX and product vision.

• Effectively manage and prioritize research plans through ambiguous environments, align and efficiently execute critical insights and work with a large group of stakeholders.

• Identify, promote and share user testing best practices and techniques with the broader organization.

Report Research Findings (20%)

• Advocate research findings to diverse audiences through written reports, presentations, and other means.

• Generate insights that both fuel ideation and evaluate designs.

• Communicate results and illustrate suggestions in compelling and creative ways.

Synthesize Research Data (10%)

• Understand and incorporate complex technical and business requirements into research.

• Own tactical research to evaluate existing standards, controls, and solutions for internal access infrastructure, and identifying opportunities for improvements.

Develop and Refine Metrics (10%)

• Develop standardized UX metrics and surveys as appropriate for repeated use and comparison over time for various products by the UX Team.

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

• Master’s degree preferred.

• Applied research and/or academic research.

• 4 years of experience in end-to-end UX research in a large, matrixed organization.

• Diplomatic communicator.

• Dynamic slide deck creation and presentation skills.

• Proficient in MS Word/Excel, familiar with JIRA, Confluence, or SmartSheet.

• Committed to formal research methods and ethics .

• Creative, confident collaborator who listens, enjoys having their ideas challenged, and respectfully challenges norms and ideas.

• Motivated to build a legacy research team from the ground up.

• Enjoys solving problems.

• Comfortable in a fast-moving organization.

• Passionate about learning.

TRAVEL REQUIRED

This job requires 5% domestic travel.

WORK STATUS & LOCATION

This full-time, exempt position is located in Pleasanton, CA and is open to fully remote within the US.

RELOCATION

Relocation is not available for this position.

PAY

$ 93,600.00 - $ 121,700.00 / Annual

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.

In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.

Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie’s drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, marijuana/THC, phencyclidine, and opiates.

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