Job description

Receptionist/Customer Service (Veterinary Hospital)

Come join Baltimore's Best Veterinary Hospital and share our passion for providing excellent pet care with stellar customer service!!

Job Summary:

This position is the first impression of our Veterinary Hospital. You will be personally greeting and welcoming clients and their pets into the hospital. You will need to communicate politely, professionally and efficiently, in-person and on the phone. Checking in clients, gathering personal and pet information, scheduling and confirming appointments, checking out clients, relaying important veterinary information. Answering client’s questions, reviewing medications, accepting payment methods. Top-notch customer service skills are necessary!

Responsibilities:

• Greets courteously, clients entering hospital, determines nature and purpose of visit, answers questions and provides information and assistance
• Answers telephones courteously in order to schedule appointments, answer questions, and take messages
• Responsible for scheduling appointments appropriately, including surgery, exams, boarding, etc.
• Admits and discharges animals within the hospital
• Assists in weighing animals and records weight appropriately in chart
• Fills and dispenses medications per hospital protocol
• Sets up the files for the animal for the day and the next day for exams, boarding and surgery
• Receives payment for services, processes credit card payments and records receipts
• Performs daily accounting, completing daily fee sheet, balancing books and running charge card batch
• Assists in resolving appropriate complaints and issues from clients
• Calls and confirms appointments for the next day
• Responsible for sending new client and referral letters out weekly as assigned
• Sends check-up reminders to clients as assigned
• Keeps welcome board updated
• Keeps front of hospital clean; sweep, mop and dust as necessary
• Keeps personal work area clean: desk, phones, counter, computer screen, etc.
• Inventories and stocks reception area shelves and exam room handouts weekly
• Responsible for performing pharmacy and office supply/stationary inventory as assigned
• Attends staff and reception area meetings
• Has knowledgeable of all current hospital fees, policies, products and services
• All other duties as required

Who is Eastern Animal Hospital?

• We have been committed to delivering excellence in medical care and pet well-being for over 30 years.
• We are a member of AAHA’s elite group of accredited hospitals.
• Our core values emphasize: respect, recognition, teamwork and leadership, collaboration and cooperation.
• Our leadership and managers work closely with all of our teams.
• We are a Team of Teams: Customer Care Specialists, Veterinary Team, Tech Team, Kennel/Boarding, and Doggie Daycare.
• We have an onboarding program that provides you with the support and guidance in 1:1 mentoring.
• Our beautiful new facility is an award-winner in 2020 Hospital Design of the Year. You have to see it to experience it.
• Opportunities to grow and develop in an environment dedicated to team well-being.
• Committed to a process of ongoing process improvement to achieve client and pet well-being.

Are you the team member we’re looking for?

• Education: Must have High School Diploma, equivalent or higher education.
• You are Customer service oriented and a natural at creating a positive and professional first impression.
• Able to answer multi-line phones with grace under pressure.
• Use a computer and office equipment
• Must posses the ability to multi-task in a face-paced environment, plus compassion and sensitivity towards our clients and their pets.
• Flexibility to work some daytime, evening, and weekend shifts.
• An integral part of our growing 10+ doctor medical team.
• Situational awareness, self-awareness, and an awareness of others’ needs and concerns.
• Service orientation and striving to improve and meet standards of excellence.

What we Offer – Incredible Benefits

• Competitive pay
• PTO
• Pet benefits
• 401K
• Medical, Dental, paid deductible.

APPLY TODAY!

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
All employees and clients will follow Baltimore City guidelines. Full-time Janitorial service cleans and wipes down surfaces frequently.

Work Location: One location

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