Job description

Wanted: Welcoming and friendly person to be the face of our veterinary clinic.

Are you looking for a job where you can make a difference, build a career and create long-term client, patient, and coworker relationships? Come work with an outstanding team of technicians and support staff, excellent veterinarians, and committed management in a professionally challenging, supportive and team-oriented environment.

General Job Description and Duties

Customer Service:

• Answer phones with a polite and welcoming tone
• Take accurate and detailed messages for medical staff
• Accurately schedule appointments
• Follow patient check-in and check-out procedures
• Be able to answer basic questions and/or obtain information on behalf of the client
• Anything else the client needs

Administrative Duties:

• Update and maintain client and patient records
• Monitor appointment schedule
• Oversee reminder system for appointments and health service reminders
• Communicate professionally via email and text
• Invoice and bill clients accurately

Other expectations in the position include some general housekeeping of all areas with extra attention to the lobby and exam rooms both daily and as needed. Additional duties and projects are likely upon request by the manger or other team members.

Qualifications and Skills

This position is the "face" of our veterinary clinic and client-centered. Our expectations of anyone in this role is to always be outwardly friendly and welcoming to every client that walks in the door or calls on the phone. The ability to learn new things, communicate effectively, and pay attention to detail are of the utmost importance. Qualities of a strong candidate will include:

• Upbeat and positive attitude with a friendly demeanor
• Enjoys interacting with people; personable.
• Comfortable and efficient working on windows-based computer systems
• Strong attention to detail with good prioritizing and organizational skills
• Desire and ability to learn new things quickly
• Be able stand and/or walk for prolonged periods of time; ability to carry occasional large bags of food.
• Availability to work within business hours.
• Flexible schedule for daytime hours and rotating Saturday morning shifts.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person

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