Job description

Job Summary

Responsible for selling future room accommodations and spa services. The Wellness Reservations Specialist provides five-star guest experience, assists with current or future rooms or spa reservation inquiries, books reservations with the goal to enhance the overall resort experience and assist in achieving room and spa revenue goals.

Essential Job Functions

Assists callers by selling future room accommodations and spa services as well as assisting existing reservation inquiries via phone or email correspondence

Assist LHW call center with reservation inquiries, published rates, and to close sales

Complete guests profile in Opera (emails, address, country, etc.) and SpaSoft for database and accurate production reporting

Ensures that guest notes are communicated through the POS system

Maintain high level of performance and productivity

Promptly follows up with guest inquiry leads for second chance room bookings via outbound calling and or email correspondence

Maintains thorough knowledge of room rates, incentives, travel network amenities, packages, discounts that may be available

Enhances / upsell bookings by offering different room types and services available

Corresponds with groups and travel agents answering special requests for rooms and rates

Maintains potential and current guest profile information

Follows up with any guest related questions or issues to assure guest satisfaction

All calls must be personalized to the guests.

Have full knowledge of all booking, cancellation, and other policies as well as advise guest accordingly

Must speak clearly with enthusiasm for the guest’s visit while maintaining a gracious tone.

Follows all Leading Hotel and Spa standards and works with leadership team to ensure staff adhere to standards.

Strong ability to multi-task when needed as well as efficiency in the operating of multiple computer programs at a given time

Maintains a professional appearance and cordial attitude to all guests, employees, and staff members of the hotel at all times

Strong Dialogue with Front Office and Wellness Concierge departments to ensure guest requests and needs are met and communicated in a timely manner

Completes any special assignments as designated

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Education, Experience and Skill Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must possess excellent interpersonal and communication skills.

Must be professional and outgoing and able to represent the Carillon at a public level.

Must be guest- service oriented and able to work effectively under pressure.

Minimum of 1 year related experience and/or training in reservation or hospitality industry.

Experience with Opera is desired.

Sales Center, Inside Sales or Call Center experience is a plus.

Previous use of Microsoft Office with emphasis on Outlook and Excel is required.

Able to work a flexible schedule

While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear.

The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls

Position may require reaching with hands and arms

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Miami Beach, FL 33141: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your expected base hourly pay?

Experience:

• Customer service: 1 year (Preferred)
• Hospitality: 1 year (Required)

Work Location: One location

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.